Think Beyond "Human" Resources: Technology Can Help Overcome the Staffing Shortage

  • Room: 263/264
  • Session Number: 605
Tuesday, October 25, 2022: 11:00 AM - 12:00 PM


Eric Gordon
Co-founder & Chief Revenue Officer


The staffing shortage in post-acute care is a crisis that has grown steadily, especially in the wake of COVID-19. While finding skilled staff has become an insurmountable challenge, administrative staff face their fair share of difficulties too. Regulations and compliances have created an administrative burden on staff that results in teams spending too much time on repetitive work. In this session, we address the role of Robotic Process Automation (RPA), an innovative technology in post-acute care. Learn how RPA helps home-health and hospice teams create automated workflows that function like a digital assistant, performing repetitive, logic driven administrative work. At the end of the session, you will witness how teams are able to save time as well as costs on additional resources, and focus on improving the quality of care delivered. For organizations burdened by the staffing shortage, this session is an insightful view into the technology that can alleviate this problem.



Course Level: Intermediate; 1.2 Accounting CPEs (NASBA/PHR) 1 Nursing CNEs contact hours

Learning Outcomes

1. In-depth knowledge of RPA, how the technology works and why it is relevant for post-acute care.
2. Apply a scenario based walkthrough of how home-health and hospice agencies are using RPA, and examples of how they are automating complex work.
3. Identify bottlenecks within their system and what steps they can take to implement RPA to deliver immediate ROI.


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