Nykesha Scales MBA

Senior Provider Relations Representative
CGS Administrators


Nykesha has worked with the Medicare Program for 15 years, with the majority of her years of service spent in the Provider Outreach & Education Department. During her tenure with CGS, Nykesha has also served as a Congressional Liaison, Tier II Customer Service Representative and a Compliance Analyst. Nykesha received her M.B.A from Liberty University, as well as a bachelor's in Business Management from Guilford College with concentrations in Organizational Communication and Human Resources. Ms. Scales’ primary responsibilities include conducting training through in-person, teleconference and webinar events. Her primary focus is developing and delivering educational programs and learning tools to assist Medicare-certified home health and hospice providers.


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