Exhibitor Resource Center

September 16-18 2021 | Miami Beach, FL

Security & Emergency Information

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Please take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site at the event.

Safety Information
  • Event Management works diligently with the facility prior to each show to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the show or on-site, please bring them to the attention of Event Management through email (kparnow@divcom.com) or at the on-site International Floriculture Expo Show Office.
  • All persons in the exhibit area must wear a badge. This includes during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff. 
  • Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.
  • Any thefts or damage must be reported to event security immediately.
  • Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
  • Be Careful! 24-hour security service will be provided to protect the show as a whole. However, it is up to you to exercise prudent judgment and to safeguard your personal property and belongings. At the end of each day, remove anything of value that can be easily removed.
  • Notify Event Management, or security immediately if you notice a safety hazard in the building or nearby outside spaces. If you notice any potential safety hazards such as wires/power cords on floor that have not been taped off, metal structures extending into the aisles, etc., be sure to notify either Event Management, Freeman, or security to get it taken care of before anyone gets hurt.
  • Be aware and be prepared. When you leave the facility at the end of the day, be sure to remove your badge. Program the emergency numbers from this document into your cell phone or carry the document with you.
  • Walking at night? Be sure to travel in pairs or call a cab. Be aware of your surroundings and take caution if new to the city. Leave your cell phone on overnight in case of an emergency.

Security Tips on Safeguarding Booth Property
  • Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth.
  • Conduct an inventory. Once your product has been delivered, note any missing or damaged items. Note display locations.
  • Store any excess product/giveaways and extra electronic devices in a locked cabinet. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, this is the first place any thief will look.
  • When arriving in the morning, go directly to your booth to prevent any early personnel from free shopping in your booth.
  • During the start of move-out, please stay with your booth until you either pack it or the official decorator brings your empties and packs it. Do not leave your booth immediately; spend some time in your booth until the floor clears.  This is one of the premium times during which theft occurs. Schedule outbound travel accordingly.
  • If your booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown on a daily basis, it is recommended that your hire your own security guard overnight. The expense will be justified should you lose one item. More information to hire a security guard can be found in the “Order Services” section of the Exhibitor Resource Center.
  • Cover your displays with a tarp or other non-see through materials; it creates a mental block to any perpetrator.
  • Blocking the entrance to your booth prior to leaving provides a mental barricade to any perpetrator. Use either caution tape or place chairs at the entrance.
  • Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence; this will discourage any perpetrators from attempting to steal.
  • Do not leave purses, briefcases, or valuables behind drapes or underneath tables.  This is the first place that any perpetrator will be targeting.  
  • Obtain proper insurance coverage for your goods, including transit to and from the show site.
  • Do not leave any prototype product unsecured in your booth!

International Floriculture Expo's Emergency Response Plan

Emergency Response Plan

The purpose of the International Floriculture Expo Plan is to provide guidelines to prepare for potential crisis or emergency situations.  We want to ensure that that all Exhibitors are provided with important information and proper communication & protocol during an emergency.  

Potential Crisis Situations
International Floriculture Expo Exhibitors should be aware of the below possibilities and should report any suspicious activity as soon as possible. To report suspicious activity, contact Security Operations immediately, and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

Terrorist Attack | Inclement Weather | Fire | Bomb Threat | Medical Emergency | Civil Disorder | Active Shooter

Miami Beach Convention Center Emergency Protocol

Security Operations (PRIMARY EMERGENCY #): 305-673-7347
From an internal Phone: Dial 7347

It is important to stay calm when reporting an incident. Please refrain from calling 911 inside the facility.

The Security Operations number 305-673-7347 is the primary emergency number for the facility and is available 
24 hours a day.  Facility and Security personnel coordinate the movement of emergency services to the scene. The Dispatcher will dispatch Officers, Event Managers, Medics, etc. according to the emergency.

Medics are on duty during move-in, event hours and move-out hours and are located in the First Aid in lobby C or D.  

Evacuations will be directed out of Security Operations via the fire alarm system and the speakers on the strobes.  All CLFEC staff will receive a message on their radio.  All event participants and venue guests are to follow the direction of Security Operations and CLFEC staff for the evacuation procedures.
1. Follow the Emergency Evacuation Procedures.
2. Follow all instructions from Security Operations and the Building Public Address System.
3. Calmly proceed to the closest unobstructed exit or stairwell and begin to exit the facility.
6. CLFEC staff will be on the lockout for disabled patrons or those needing extra assistance.
7. Once outside and safe, proceed to the designated gathering location.
8. Do not attempt to re-enter the facility until the “All-Clear” is given.
9. Once the “All Clear” is received, follow the directions from Security Operations & Event Staff for re-entering the facility.

Additional Emergency Phone Numbers 
Emergency (police, fire, medical) 911
Miami Beach Conventions Center Main Line 786-276-2600
National Weather Service – Miami 305-229-4522
Miami Beach Police – Non Emergency 311

Nearby Pharmacies, Urgent Care, & Hospitals for IFE
Walgreens Pharmacy 1845 Alton Rd 305-531-8868
CVS Pharmacy 306 Lincoln Rd 305-531-7311
MT Sinai Medical Center 4300 Alton Rd 305-674-2273

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Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!