Exhibitor Resource Center

July 14 - 16, 2021 / Long Beach Convention Center / Long Beach, CA

General Information & Event Regulations

Booth Design Regulations Booth regulations vary depending on the booth type. Exhibit display regulations and diagrams are included in this section of the manual. Your booth number, type, and size are included in your Booth Confirmation email sent to you from customerservice@divcom.com.
Carpet & Floor Covering As part of the event’s sustainability initiative, the exhibit hall aisles will not be carpeted by event management. Booth Carpet is also not included in your contractor space. Exhibitors wishing to enhance the appearance of their booths may bring their own floor covering or order rental carpeting through Freeman.
Catering The San Diego Convention Center is the exclusive provider for all food and beverage services in the exhibitor hall, conference rooms and within its confines. It is not permissible to bring or sell any food or beverage on the premises. For more information on Catering and F&B opportunities, please look at the catering forms in the “Order Forms” section of the online Exhibitor Manual.
Ceilings/Roofing Fabric Coverings Exhibitors with ceilings, fabric covering, or roofs are subject to additional fire regulations. These exhibitors must contact Melissa Vigue in the Operations Department at +1-207-842-5673 or mvigue@divcom.com to discuss their booth design.
Children Children under 18 are NOT allowed on the exhibit floor during move-in, exhibit hours and move-out at Intersolar North America. There will be NO exceptions!
Dismantling Exhibitors are not allowed to dismantle their exhibits, in part or whole, before the close of the event on Thursday, February 6th at 3:00pm.
Double-Decker/Two-Story Exhibits Exhibitors wishing to erect multiple story exhibits must contact Erin Morton at +1-207-842-5409 or emorton@divcom.com.
Event Management Office Diversified Communications will maintain a show office onsite where Event Management may be reached from move-in and throughout the event.
Exhibitor Evaluation All exhibitors will receive an evaluation shortly after the event. Your cooperation in completing this survey will help us to improve the event and will serve as an information link between exhibitors and Event Management.
Give-Aways & Lotteries Exhibitors may sponsor raffles, giveaways, and lotteries within the area defined as their booth space. For specific information and details, contact Erin Morton at +1-207-842-5409 or emorton@divcom.com.
Hand-Carry Policy / Privately Owned Vehicles Exhibitors may hand-carry their own materials into the exhibit facility through the front doors only. Exhibitors WILL NOT be permitted to unload on the docks or front driveway. The front driveway is for passenger pickup/drop off only and is monitored by SDCC security staff. Exhibitors will need to park in the garage below the convention center. To adhere to the hand-carry policy, one person must be able to carry items in one trip. The use of dollies, flat trucks and other mechanical equipment is NOT permitted. If you will require labor for delivering your materials to your booth from the dock, you may hire union labor through Freeman. All packages are subject to inspection by facility personnel.
Helium Balloons / Adhesive Materials Other Materials & Popcorn Event Management does not allow helium balloons to be used as part of an exhibitors display nor may they be distributed. The use of glitter, confetti, sand, or simulated snow types of material, as well as popcorn, is NOT permitted. Any costs incurred by Event Management for the removal of these items will be charged to the exhibiting company.
Labor Rules Information regarding union labor and non-official contractor rules are in the “Shipping & on-Site Logistics” section.
Maintaining Professionalism Event Management reserves the right to prohibit or remove any exhibit which, in its sole discretion, detracts from the general character of the exhibition or consists of products or services inconsistent with the purpose of the exhibition. The right to prohibit includes persons (dressed in a sexually suggestive or offensive manner), things, conduct, printed matter, or anything of a character which the organizers, in their sole discretion determines objectionable. In the event of such prohibition or removal, the organizers shall not be liable for any damages, including refunds or other exhibit expenses.
Music, Photographs And Other Copyrighted Material Each exhibitor is responsible for obtaining all necessary licenses and permits to use recorded music, photographs and other copyrighted material in exhibitor’s booth or display. No exhibitor will be permitted to play, broadcast, or have performed any recorded music or use any other copyrighted material, such as photographs or other artistic works, without first presenting proof satisfactory to Event Producer that the exhibitor has, or does not need, a license to use such recorded music or copyrighted material. Event Producer reserves the right to remove or prohibit from the exhibit hall all or any part of any booth or display which incorporates recorded music, photographs, or other copyrighted material and for which the exhibitor fails to produce proof that the exhibitor holds all required licenses. The exhibitor shall remain liable for and shall indemnify, defend, and hold Event Producer, its directors, officers, agents, and employees harmless from all loss, costs, claims, causes of action, suits, damages, liability, expenses, and costs, including reasonable attorney’s fees, arising from or out of any violation or infringement (or claimed violation or infringement) by exhibitor, exhibitor’s agents, or employees of any patent, copyright, or trade secret rights or privileges.
Off-Site Events Our agreement with you prohibits hosting off-site events during the conference and exposition hours. If you decide to host an event during authorized hours, we ask that you please share your plans with us in advance. Please contact Melissa Vigue at +1-207-842-5673 or mvigue@divcom.com.
Operating Your Exhibit & Sound Limitation All activities must be contained within the exhibit area described in your application for exhibit space. No selling or promoting will be allowed in the aisles, other exhibitor booths, entrance/exits, or other public areas. Promotion of other events is strictly prohibited. Attendees viewing video monitors must be within your exhibit space, not crowded in the aisles. Music may not exceed background audio level. All speakers must be facing into the exhibitor’s booth and not away from the booth. Loudspeakers and carnival tactics will not be allowed. Please be a considerate neighbor. Event Management reserves the right to shut down any receptions, presentations, or other activities which are deemed obstructive or prohibitive for neighboring booths to be able to conduct business.
Photography/ Video Equipment Photography and/or video recording anywhere within the exhibit hall is strictly prohibited without the express written permission and supervision of Event Management. Photographing and/or video recording of the exhibitor’s own booth may be permitted with prior approval from Event Management
Private Guard Security Service If you wish to order your own private booth guard, please look for the Booth Security Order Form in the “Order Services” tab of the online Exhibitor Manual.
Security The exposition will maintain security service in the exposition area from the initial move-in period until the last piece of freight is removed. However, exhibitors are reminded that they are responsible for the protection of their own products and exhibit materials. All persons in the exhibit area must wear a badge at all times, including during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff.
Serving Alcohol The catering service of San Diego Convention Center is the holder of the alcohol licensing. All alcoholic beverages must be purchased from the licensee. Bringing alcoholic beverages into the building is strictly prohibited.
Show Colors Intersolar North America exhibit spaces will be decorated with black back and side drape. Changes in drape patterns or colors are not allowed without consent from Event Management. The exhibit area/booths and exhibit hall aisles will NOT be carpeted as part of the event’s sustainability initiative.
Smoking The San Diego Convention Center is a non-smoking facility which includes vaping & electronic cigarettes.

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!

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