Exhibitor Resource Center

March 13-15, 2022 / Boston, USA

Security & Emergency Information

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Please take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site at the event.

General Security
  • Event Management works diligently with the facility prior to each show to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the show or on-site, please bring them to the attention of Event Management through email (iclark@divcom.com) or at the SENA/ SPNA Event Mgmt Desk on-site in room 052.
  • All persons in the exhibit area must wear a badge during expo hours.  
  • Security guards will "sweep" the halls at the close of the expo each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.
  • Any thefts or damage must be reported to event security immediately.
  • Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
  • Be Careful! 24-hour security service will be provided to protect the show as a whole. However, it is up to you to exercise prudent judgment and to safeguard your personal property and belongings. At the end of each day, remove anything of value that can be easily removed.
  • Notify event management, or security immediately if you notice a safety hazard in the building or witness anyone being injured anywhere in the building or nearby outside spaces. If you notice any potential safety hazards such as wires/ power cords on floor that have not been taped off, metal structures extending into the aisles, etc., be sure to notify either Event Management, Freeman, or security to get it taken care of before anyone gets hurt.
  • Be aware and be prepared. When you leave the facility at the end of the day, be sure to remove your badge. Program the emergency numbers from this document into your cell phone or carry the document with you.
  • Walking at night? Be sure to travel in pairs or call a cab. Be aware of your surroundings and take caution if new to the city. Leave your cell phone on overnight in case of an emergency.
  • Weapons of any type, functional or non-functional, such as firearms, swords, knives, throwing knives, crossbows, stars, bows, boomerangs, darts, tazers, etc. are strictly prohibited within the BCEC. Replica weapons are allowed but require express written authorization for the use and/or possession by the Chief of Public Safety. Replica weapons must only be used as props or display and will be allowed if the replica weapon is inspected, approved and peace bonded by the Chief of Public Safety prior to entry into the BCEC. The MCCA reserves the right in its sole discretion to revoke the use of replica weapons with in MCCA facilities at any time, without advance warning.

Security Tips on Safeguarding Booth Property
  • Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth.
  • Conduct an inventory. Once your product has been delivered, note any missing or damaged items. Note display locations.
  • Store any excess product/giveaways and extra electronic devices in a locked cabinet. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, this is the first place any thief will look.
  • When arriving in the morning, go directly to your booth to prevent any early personnel from free shopping in your booth.
  • Plan to have staff manning your booth during all times when the exhibit floor is open to attendees and other exhibitors.
  • If your booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that your hire your own security guard overnight. The expense will be justified should you lose one item. Booth security is available through the BCEC
  • Cover your displays with a tarp or other non-see through materials; it creates a mental block to any perpetrator.
  • Blocking the entrance to your booth prior to leaving provides a mental barricade to any perpetrator. Use either caution tape or place chairs at the entrance.
  • Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence; this will discourage any perpetrators from attempting to steal.
  • During the start of move-out, please stay with your booth until you either pack it or the official decorator brings your empties and packs it. Do not leave your booth immediately; spend some time in your booth until the floor clears. This is one of the premium times during which theft occurs. Schedule outbound travel accordingly.
  • Obtain proper insurance coverage for your goods, including transit to and from the show site.
  • Do not leave any prototype product unsecured in your booth!
 

SENA/SPNA Emergency Response Plan

The purpose of the SENA/SPNA Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. We want to ensure all Exhibitors are provided with important information and proper communication during an emergency. 

Potential Crisis Situations

SENA/SPNA Exhibitors should be aware of the below possibilities and should report any suspicious activity as soon as possible. To report suspicious activity, contact BCEC security directly at 617-954-2222 and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious. Guests can text BCEC and their message to 69050, these messages will go straight to the BCEC Command Center.

Terrorist Attack | Inclement Weather | Fire | Bomb Threat | Medical Emergency | Civil Disorder | Active Shooter

BCEC Emergency Protocol

It is important to stay calm when reporting an incident. Call the BCEC Public Safety Team at 617-954-2222 if you need  any assistance while onsite. The BCEC team is trained in Emergency Medical CPR. This emergency number is the primary emergency number for the facility. The Dispatcher will dispatch EMS, Officers, Event Managers, etc.

IF THE FIRE ALARM SOUNDS:
 
When the fire alarm sounds all exhibitors and attendees must leave the building via the nearest emergency exit. Follow instructions for safety and security personnel. Follow the evacuation procedures.
1. Follow the Emergency Evacuation Procedures.
2. Follow all instructions from Public Safety Personnel and the Building Public Address System.
3. Calmly proceed to the closest exit or stairwell and begin to exit the facility.
4. IF YOU ENCOUNTER SMOKE ON YOUR WAY TO AN EXIT, TURN AROUND AND USE ANOTHER EXIT.
5. DO NOT ATTEMPT TO USE ESCALATORS OR ELEVATORS DURING A FIRE.
6. Once outside and safe, proceed to a safe location.
7. Do not attempt to re-enter the facility until the “All-Clear” is given
8. Once the “All Clear” is received, follow the directions from Public Safety Personnel for re-entering the facility

Additional Emergency Phone Numbers 
Boston Police Emergency: 911
Boston Police Non- Emergency: 911
National Weather Service- Boston www.weather.gov

Nearby Pharmacies, Urgent Care, & Hospitals For SENA/SPNA
CVS Pharmacy 423 West Broadway 
Boston Ma, 02210
(617)-269-7656
CVS Pharmacy (24hr Pharmacy) 587 Boylston Street 
Boston, MA 02116
(617)-437-8414
Mass General Hospital 55 Fruit Street
Boston, MA 02114
(617)-726-2000

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!