Safety & Security

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Please take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site at the event.

Personal Safety
Event Management works diligently with the facility prior to each show to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the show or on-site, bring them to the attention of Event Management.
All persons in the exhibit area must wear a badge. This includes during move-in, show hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff.
Notify Event Management, or security immediately if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.
Be aware and be prepared. When you leave the facility at the end of the day, remove your badge, and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.
Lost & Found articles may be turned in or claimed at Registration during event days. After the event contact the Security Department at 512.404.4111.

Safeguarding Booth Property
Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth and conduct an inventory immediately to note any missing or damaged items.
Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence and discourage any perpetrators from attempting to steal.
Store any valuables in a locked cabinet and cover your displays with a tarp or other covering so your booth items are less visible. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, as this is the first place any thief will look.
If you booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that you hire your own security guard overnight.
During the start of move-out, stay with your booth until all your items are fully packed up. Do lont leave your booth immediately; spend some time in your booth until the floor clears. This is a common time during which theft occurs. Schedule outbout travel accordingly.
Obtain proper insurance covereage for your goods, including transit to and from the event site.
Do not leave any prototype product unsecured in your booth.

Exhibit Hall Security
Be Careful! Event Management has a 24-hour security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to excerise prudent judgement and to safeguard your personal property and belongings.
Even with securty as a protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing. .
Any thefts or damage must be reported to event management or security immediately. .

The Running Event Emergency Response Plan

The purpose of the The Running Event Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. One of the primary purposes of this document is to ensure all Exhibitors are provided with important information and proper communication during an emergency. If you have any questions, please contact our team at bmyers@divcom.com.

Potential Crisis Situations
Exhibitors should report suspicious activity to the ACCD Security Operations Center immediately by dialing 4111 from any house phone or calling 512.404.4111, and describe what you observed including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

Austin Convention Center Emergency Protocol
EMERGENCY & SECURITY PHONE NUMBERS: – ACCD Security Operations Center: 512-404-4111 \| From a house phone: Dial 4111 – Dialing 911 from a landline or cell phone may also be used (additional notification of ACCD staff should be made) It is important to stay calm when reporting an incident. Give your name, location and specifics involving the emergency. Stay on the phone until directed to hang up. The 24- hor ACCD Security Operations Center number 512-404-4111 (or 4111 from house phone) is the primary emergency number for the facility and the Security Operations Center will designate an Incident Commander to the emergency situation who will notify the appropriate ACC safety & security personnel and external emergency responders. Paramedic services (EMS) will be on duty during move-in, event hours and move-out. FACILITY EVACUATION OR LOCKDOWN: An evacuation could occur or be ordered due to any number of emergency incidents or a combination of incident types. When a general alarm sounds, evacuation of the facility is required. Additional important information may be provided over the public-address system. Strobe lights will also activate during the emergency announcement. Follow the direction of Security and the ACCD Event Staff for the evacuation procedures. IN THE EVENT OF AN EVACUATION: 1. An announcement over the public-address system advising all persons to proceed to the nearest exit is made. 2. Remain calm and proceed in an orderly manner to the nearest exit outside. If there is a need to move away from the facility, ACCD staff will direct evacuated persons to alternative areas of safety. 3. IF YOU ENCOUNTER SMOKE ON YOUR WAY TO AN EXIT, TURN AROUND AND USE ANOTHER EXIT. 4. DO NOT ATTEMPT TO USE ESCALATORS OR ELEVATORS IN THE EVENT OF A FIRE. Elevators will return to level one for emergency personnel use only. Evacuation chairs are available to assist with mobility impaired persons. 5. ACCD Incident Command (IC) personnel, Security and other staff will respond. The ACCD IC will coordinate with emergency first responders to determine when the emergency has passed and the facility is safe. The ACCD IC will coordinate with the ACCD Event Planning Staff to manage an orderly re-entry plan. 6. NO PERSONNEL WILL ENTER THE FACILITY UNTIL THE “ALL CLEAR” ORDER HAS BEEN GIVEN BY THE ACCD IC. IN THE EVENT OF A LOCKDOWN: A facility “lockdown” may occur if there is a significant incident of an emergency nature occurring in close proximity to the ACCD facility location and the incident warrants that the safety and security of those in the facility may be seriously compromised unless the facility is temporarily secured or put in “lockdown.” During a facility lock-down, facility entry and/or egress may be restricted. The ACCD IC will communicate the status of an incident that requires a lockdown with Event Planning Staff. Follow the direction of the Security and the ACCD Event Staff for the lockdown procedures.

Austin Convention Center Emergency Protocol

EMERGENCY & SECURITY PHONE NUMBERS:

– ACCD Security Operations Center: 512-404-4111 | From a house phone: Dial 4111

– Dialing 911 from a landline or cell phone may also be used (additional notification of ACCD staff should be made)

It is important to stay calm when reporting an incident. Give your name, location and specifics involving the emergency. Stay on the phone until directed to hang up.
The 24- hor ACCD Security Operations Center number 512-404-4111 (or 4111 from house phone) is the primary emergency number for the facility and the Security Operations Center will designate an Incident Commander to the emergency situation who will notify the appropriate ACC safety & security personnel and external emergency responders. Paramedic services (EMS) will be on duty during move-in, event hours and move-out.

FACILITY EVACUATION OR LOCKDOWN:

An evacuation could occur or be ordered due to any number of emergency incidents or a combination of incident types. When a general alarm sounds, evacuation of the facility is required. Additional important information may be provided over the public-address system. Strobe lights will also activate during the emergency announcement. Follow the direction of Security and the ACCD Event Staff for the evacuation procedures.

IN THE EVENT OF AN EVACUATION:

1. An announcement over the public-address system advising all persons to proceed to the nearest exit is made.

2. Remain calm and proceed in an orderly manner to the nearest exit outside. If there is a need to move away from the facility, ACCD staff will direct evacuated persons to alternative areas of safety.

3. IF YOU ENCOUNTER SMOKE ON YOUR WAY TO AN EXIT, TURN AROUND AND USE ANOTHER EXIT.

4. DO NOT ATTEMPT TO USE ESCALATORS OR ELEVATORS IN THE EVENT OF A FIRE. Elevators will return to level one for emergency personnel use only. Evacuation chairs are available to assist with mobility impaired persons.

5. ACCD Incident Command (IC) personnel, Security and other staff will respond. The ACCD IC will coordinate with emergency first responders to determine when the emergency has passed and the facility is safe. The ACCD IC will coordinate with the ACCD Event Planning Staff to manage an orderly re-entry plan.

6. NO PERSONNEL WILL ENTER THE FACILITY UNTIL THE “ALL CLEAR” ORDER HAS BEEN GIVEN BY THE ACCD IC.

IN THE EVENT OF A LOCKDOWN:

A facility “lockdown” may occur if there is a significant incident of an emergency nature occurring in close proximity to the ACCD facility location and the incident warrants that the safety and security of those in the facility may be seriously compromised unless the facility is temporarily secured or put in “lockdown.” During a facility lock-down, facility entry and/or egress may be restricted. The ACCD IC will communicate the status of an incident that requires a lockdown with Event Planning Staff. Follow the direction of the Security and the ACCD Event Staff for the lockdown procedures.

Additional Emergency Phone Numbers
National Weather Service- Austin	830-629-0130
Austin Police Dept.	Emergency: 911 Non Emergency: 311
Austin Fire Dept	512-974-0130
Ambulance-Austin-Travis County Emergency Medical Service	512-972-7200

Nearby Pharmacies, Urgent Care & Hospitals
CVS Pharmacy	5th St/500 Congress Ave	512-474-2380
Walgreens Pharmacy	4501 Guadalupe St.	512-323-6098
MedSpring Urgent Care	3906 N Lamar Blvd	512-861-8040
Dell Seton Medical	1500 Red River St.	512-324-7000

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!

IMPORTANT INFORMATION

Recently The Running Event has been the target of groups that offer a variety of fraudulent services. This includes but is not limited to fraudulent travel, advertising, and data services. Many of our customers have reported that these groups who are not our official vendors fail to deliver on their promises to provide hotel reservations, advertising, or accurate data, then refuse to grant refunds. Some of these groups engage in illegal phishing practices or embed malware in their messages that could (if clicked) infect/hack your company’s systems. We strongly advise that you do not click on any links from e-mails or groups that look suspicious and always check our Official Vendor List before contracting with anyone. If you suspect that you have been contacted by a fraudulent vendor or have any questions, please contact us at customerservice@divcom.com. Please note that The Running Event and its official vendors DO NOT sell attendee lists under any circumstance. Companies or groups offering such lists are not affiliated with The Running Event in any way and cannot possibly have accurate attendee data. Buyers should beware!

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