Exhibitor Resource Center

November 12 - 14, 2024 / New Orleans, LA

Safety & Security 

Below you will find safety and security recommendations, as well as the Emergency Response Plan for the event. Take a moment to review and familiarize yourself with this information in advance of the event and share it with any of your staff who will be on-site.

Personal Safety

  • Event Management works diligently with the facility prior to each event to ensure the safety and security of all exhibitors, attendees, and the event. If you have any security concerns leading up to the event or on-site, bring them to the attention of Event Management. 
  • All persons in the exhibit area must wear a badge. This includes during move-in, event hours, and move-out. Exhibitors are responsible for ordering badges for their workers and staff. 
  • Notify Event Management, or security immediately if you notice any safety hazards or witness anyone being injured anywhere in the building or nearby outside spaces.  
  • Be aware and be prepared. When you leave the facility at the end of the day, remove your badge and have all emergency numbers saved into your phone. Be aware of your surroundings and take caution, especially in the evenings. Travel in pairs or call a cab.
  • Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth.
  • Lost & Found articles may be turned in or claimed at the Show Office in Lobby B1 during event days. After the event contact Security in Room D108.

Safeguarding Booth Property

  • Coordinate shipping and deliveries. Try to be onsite when your product is being delivered to your booth and conduct an inventory immediately to note any missing or damaged items. 
  • Try to greet anyone that comes into your booth as this will send a signal that you are aware of their presence and discourage any perpetrators from attempting to steal. 
  • Store any valuables in a locked cabinet and cover your displays with a tarp or other covering so your booth items are less visible. Do not leave purses, briefcases, or valuables behind drapes or underneath tables, as this is the first place any thief will look.
  • If your booth contains a lot of valuables which are difficult to secure or time-consuming to setup or teardown daily, it is recommended that your hire your own security guard overnight.
  • During the start of move-out, stay with your booth until all your items are fully packed up. Do not leave your booth immediately; spend some time in your booth until the floor clears. This is a common time during which theft occurs. Schedule outbound travel accordingly.
  • Obtain proper insurance coverage for your goods, including transit to and from the event site.
  • Do not leave any prototype product unsecured in your booth.

Exhibit Hall Security

  • Be Careful! Event Management has a 24-hour security service for general surveillance of the event and facility as a whole. This does not include individual booth monitoring and it is up to exhibitors to exercise prudent judgment and to safeguard your personal property and belongings. 
  • Even with security as protection, exhibitors are asked to take precautions in guarding their exhibits. Remember that move-in and move-out hours are particularly sensitive times when thefts are most likely to occur. DO NOT LEAVE YOUR BOOTH UNATTENDED. At the end of each day, take any valuables with you. If you need to leave, we strongly recommend packing up all items and hiring private security for your booth. 
  • Security guards will "sweep" the halls at the close of the event each day to clear them of all visitors and personnel. Only exhibitor personnel who have requested special permission will be allowed in the halls after closing.
  • Any thefts or damage must be reported to event management or security immediately.

Emergency Response Plan

The purpose of the Emergency Response Plan is to provide guidelines to prepare for potential crisis or emergency situations. We want to ensure all exhibitors are provided with important information and proper communication during an emergency.

Public Safety

Exhibitors should report any suspicious activity as soon as possible to the MCCNO Public Safety immediately, and describe specifically what you observed, including: who or what you saw, when you saw it, where it occurred and why it's suspicious.

Morial Convention Center Emergency Protocol

  • Public Safety Dispatch: 504-582-3040
  • The emergency number 504-582-3040 is the primary emergency number for the facility. The Dispatcher will dispatch EMS, Officers, Event Managers, etc. Please refrain from calling 911. The convention center is very large; Facility and Public Safety personnel coordinate the movement of emergency services to the scene.
  • The MCCNO has the New Orleans Fire Department EMS stationed in permanent Medical Rooms located in Lobby B, Lobby E, and Lobby H, during move in, event hours, and move out. Medical facilities are clearly identified with visual and Braille signs. 
  • If the Fire Alarm Sounds:
    When the fire alarm sounds it activates a voice message instructing all exhibitors and attendees to leave the building via the nearest emergency exit. Exit signs stay illuminated and strobe lights will flash. Follow the evacuation procedures.
  1. Follow the Emergency Evacuation Procedures.
  2. Follow all instructions from Public Safety Personnel and the Building Public Address System.
  3. Calmly proceed to the closest exit or stairwell and begin to exit the facility.
  4. IF YOU ENCOUNTER SMOKE ON YOUR WAY TO AN EXIT, TURN AROUND AND USE ANOTHER EXIT.
  5. DO NOT ATTEMPT TO USE ESCALATORS OR ELEVATORS DURING A FIRE.
  6. Once outside and safe, proceed to your designated gathering location.
  7. Do not attempt to re-enter the facility until the “All-Clear” is given
  8. Once the “All Clear” is received, follow the directions from Public Safety Personnel for re-entering the facility

Additional Emergency Phone Numbers 

Convention Center Event Management Main Line  504-582-3011
National Weather Service – New Orleans/Baton Rouge 504-522-7330 
New Orleans Police – Emergency 911
New Orleans Police – Non Emergency 504-821-2222

Nearby Pharmacies, Urgent Care, & Hospitals

Walgreens Pharmacy 1801 St. Charles Ave 504-561-8458
CVS Pharmacy 800 Canal St 504-528-7099
New Orleans Urgent Care 900 Magazine St 504-362-2829
Tulane Medical Center 1415 Tulane Ave 504-988-5711

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Questions?

Please feel free to e-mail us at customerservice@divcom.com, use the chat feature below, or call +1-207-842-5508. We look forward to working with you in preparation for a successful event!