Just the Ticket! Accessible Ticketing and Customer Service
Thursday,January 26, 2023:10:15 AM -11:15 AM
Speaker(s)
Description
Customer service is the first touchpoint of connectivity our guests have with our live event experiences. How can we ensure that our policies, practices, and procedures make welcoming the community of people with disabilities a priority? By being Access Champions! Learn your organization’s obligations under the Americans with Disabilities Act (ADA) as well as best practices for outrageous customer service and intentional inclusion. Find out the regulations and standards for Title III of the ADA, discover a process for developing Access Champions within your team, grow awareness for the disability community and determine considerations for intentional inclusion at your organization.
Track(s)
Handout(s)
Additional Info
Key Learning #1:
Ticketing regulations in the ADA and how to effectively communicate with the disability community
Key Learning #2:
A workflow for processing access requests internally, and customer services best practices for accessibility
Key Learning #3:
The 4 E's - an action oriented cycle for organizations to evaluate accessibility on a consistent basis
Sponsored by
Sponsored by Chairman’s Circle Member Christine Payne, International Ticketing Association
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The health, well-being, safety, and security of our attendees, partners, staff, guests, and members is our top priority. Our policies are aligned to state and local public health orders and to the guidance provided by the U.S. Centers for Disease Control and Prevention (CDC). We recognize that our understanding of the COVID-19 virus will continue to evolve and therefore our policies, procedures and plans will also evolve and be updated appropriately. All INTIX 2023 attendees, including our vendor partners, exhibitors, speakers, volunteers, and guests, are encouraged to check back for the most up-to-date policies and procedures.