Self-Care and Tactics When Navigating Difficult and Toxic People
Tuesday,January 24, 2023:2:00 PM -3:00 PM
Speaker(s)
Description
This session will address several strategies for self-care when it comes to dealing with difficult fans, customers, and employees / coworkers. Learn to navigate difficult conversations and even toxic people in a safe and trusting way, skills that can ultimately lead to improved relationships, trust, retention and loyalty.
Track(s)
Handout(s)
Additional Info
Key Learning #1:
How to build and protect your personal and professional brand, plus the difference between someone difficult, a bully and a toxic person
Key Learning #2:
The value of self-care
Key Learning #3:
Difficult vs. toxic customers and turning around a bad situation
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The health, well-being, safety, and security of our attendees, partners, staff, guests, and members is our top priority. Our policies are aligned to state and local public health orders and to the guidance provided by the U.S. Centers for Disease Control and Prevention (CDC). We recognize that our understanding of the COVID-19 virus will continue to evolve and therefore our policies, procedures and plans will also evolve and be updated appropriately. All INTIX 2023 attendees, including our vendor partners, exhibitors, speakers, volunteers, and guests, are encouraged to check back for the most up-to-date policies and procedures.