Description

Customer service is the first touchpoint of connectivity our guests have with cultural and live event experiences. How can we ensure that our policies, practices, and procedures make welcoming the community of people with disabilities a priority? By being Access Champions! This interactive session will help you discover your organization's obligations in the ADA (Americans with Disabilities Act) as well as best practices for outrageous customer service and intentional inclusion.

Track(s)

• 
  60-Minute Workshop
• 
  Accessibility
• 
  Customer Service

Learning Objectives

Additional Info

Key Learning #1:
Regulations and standards for Title III of the ADA and examples of inclusive ticketing practices.

Key Learning #2:
Process for developing Access Champions within your organization.

Key Learning #3:
Awareness for the disability community and considerations for intentional inclusion.