Description

Front-line employees are the most critical puzzle piece in creating an exceptional guest experience.  In this session, learn how to engage and empower your talent to help transform the overall experience for guests, as well as your employees through passion and purpose.

Track(s)

• 
  60-Minute Workshop
• 
  Customer Service
• 
  Management

Additional Info

Key Learning #1:
Employee engagement strategies.

Key Learning #2:
Guest services tips.

Key Learning #3:
Hospitality innovation.