Agilysys  

Alpharetta,  GA 
United States
http://www.agilysys.com

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Agilysys helps properties optimize Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only fully focused hospitality software provider that synthesizes data and workflows across a property’s revenue and service centers to elevate guest experiences and increase wallet share per guest across a singular platform. Employees who know more about each guest’s preferences during interactions can deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property.

The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees. This enables self-service, personal choice and payment options for guests; the ability to make better decisions and match service capacity to demand using real-time insights for staff; and scheduling control for both. Core solutions and Experience Enhancers are combined in Hospitality Solution Studios™ tailored to specific hospitality settings and business needs. 

Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. 

Brands: Agilysys PMS, Agilysys Golf, Agilysys Spa, Agilysys Book, Agilysys Express Mobile, Agilysys InfoGenesis POS, IG OnDemand, IG Kiosk, IG PanOptic Kiosk, IG Quick Pay, Agilysys Express Kiosk, Agilysys Central Reservations, Agilysys Sales & Catering,

 Videos

 Press Releases

• Surfsand Resort Elevates Guest and Staff Experiences with Agilysys Property Management, Point-of-Sale, and Payment Processing Solutions (May 25, 2023)

  --Technology Advancements Add to Recent Property-Wide Renovation and Expansion Investment at the Oregon Coast’s Premiere Resort Location --

  ALPHARETTA, GA — May 23, 2023 — Surfsand Resort in Cannon Beach, Oregon has built its long-held reputation as a leading vacation spot in part based on its enviable location overlooking the iconic 235-foot-high Haystack Rock just off the Northwest Pacific Coast. In 2022 the resort further elevated its stature by updating all the property’s systems prior to a property-wide renovation and expansion starting in November 2023. Surfsand also reinforced its allure as a destination for special moments by introducing various packages of themed experiences and upgrades individual guests and groups can reserve in addition to their rooms. Coinciding with these advancements, Surfsand decided to upgrade its operational and digital capabilities by choosing property management, point-of-sale and payment processing software and systems from Agilysys.

  In addition to improving efficiency for both guests and staff, the new software will help Surfsand unify data on guest preferences across various property experiences so that each stay can be tailored in advance with special amenities and offers, and so that staff can personalize their interactions with guests before, during and after each stay.

  The property’s diverse offerings include those that are family-friendly, such as Taffy the Puffin birthday bashes, guided tide pool excursions, group photo shoots and beach bonfires featuring s’mores; those with romantic appeal such as sunset dining on the beach, couples spa retreats and art tours; and those designed for pet lovers, such as pet-friendly rooms, furry guest welcome baskets that provide a towel, a placemat, bowls for food and water and tasty treats at check-in, and activities designed for pet participation.  

  Surfsand General Manager Phillip Wilson noted that systems that make these enriched guest experiences easy to discover and reserve are integral to the property’s evolution.

  Wilson said, “Our one-of-a-kind location supports delivering unique guest experiences, whether visitors are designing their dream weddings, celebrating family milestones, or connecting more closely as couples. When evaluating technology systems, it was essential that we be able to tailor them to fit our hotel and the special things we do for our guests. Our guests are looking to book more than rooms; they want to book something special. Our technology systems need to make it easy for guests to connect with all the amenities and thoughtfully designed experiences we offer, so Surfsand can be not only their favorite resort, but the one to which they return most often to enjoy personalized experiences they cannot find elsewhere.”

  While the ability to tailor the technology to Surfsand’s unique offerings is important, Wilson said his number one driver in selecting systems is customer service he can count on. “I have worked with Agilysys and numerous other hospitality technology providers, and Agilysys’ support is hands-down better than all the rest,” Wilson said. “All of us users know systems, no matter who provides them, will have problems or even fail from time to time. Knowing that skilled and intelligent support is there to help and that response times are quick is hugely important. Agilysys has that advantage,” he said.

  Wilson also noted that properties that are not part of a standardized brand structure greatly benefit from the ability to tailor reports and functions for their unique guest and market data requirements. “In non-branded hotels, operations change and different needs pop up, so we often need custom data sets,” Wilson observed. “Other hospitality technology providers, including the largest ones, charge customers for any report you ask to have built. Agilysys accommodates diversity in how properties operate without exacting that financial burden,” he concluded.

  A pleasant surprise was how quickly the Surfsand staff members were able to learn the new software as well as operate it proficiently. “When software is intuitive and easy to learn, user satisfaction is meaningfully higher,” Wilson said. “We were pleased with how quickly our staff members became comfortable operating even the advanced capabilities of the system,” he added.

  Jeba Kingsley, Agilysys vice president of professional services, commented that Surfsand’s goals make the property an ideal customer for Agilysys solutions. “Helping Surfsand create deeper understanding of guests and staff over time so they can continuously evolve personalized, unique and enhanced experiences is the perfect role for Agilysys solutions,” Kingsley said. “Our solutions provide best-of-breed operating performance when deployed standalone, and also are designed to work together across a hospitality ecosystem to deliver exponential value as each solution contributes data to create and utilize a unified profile for each guest over time. We get energized when working with customers such as Surfsand who recognize the long-term advantage of using their hospitality technology systems to enhance guest and staff experiences and to take satisfaction to a higher level,” Kingsley added.

  Versatile PMS Capabilities Support Efficiency and Deeper Guest Knowledge

  Key drivers for Surfsand’s PMS selection were the ability to manage a diverse mix of accommodations and amenities; the ability to leverage efficient cloud-based operations while also maintaining offline operating integrity during Internet challenges; and rich digital and mobile options for both guests and staff.

  The system also equips staff to see and book available upgrades, dining and activity reservations and Experience Enhancement packages in a single session from a single comprehensive view without switching among different systems. In turn, guests also can experience personalized offers when booking in advance and while they are checking in. Intuitive interfaces, simplified workflows, and groupings of commonly used tasks also make user training simpler and faster.

  Proven Point-of-Sale and Payment Solutions Maximize Security and Convenience

  Agilysys POS and payment solutions enable Surfsand to use a wide range of traditional fixed-station POS terminals and mobile devices (across Microsoft Windows, Android and iOS operating systems) to match the needs and style of different venues and revenue centers across the property.

  Guests can pay for restaurant checks and other transactions using their mobile phones through one of the first point-to-point encryption (P2PE) payment solutions for hospitality validated by the PCI Security Standards Council. Surfsand can deliver secure electronic payments across guest experiences, including countertop, table service, EMV, mobile tablet, and signature capture scenarios. They also can choose from a broad array of U.S. credit card processors and can easily change equipment as technology evolves.

  “Agilysys has been a terrific partner in helping us to map out our hospitality technology evolution, and we look forward to continuing to create new ways to delight guests leveraging the advanced capabilities these systems enable,” Wilson concluded.

• Goldwynn Resort & Residences Riviera Bahama Selects Agilysys Property Management System and Point-of-Sale Technology to Deliver Luxurious Leisure Living and Maximize Return On Experience (ROE) (May 25, 2023)

  The New Beachfront Bahamian Resort Invests in Innovative, Customizable Solutions to Help Staff Personalize and Cater to Needs of Guests and Residents

  ALPHARETTA, GA. — APRIL 4, 2022 — The luxury travelmarket size is expected to grow considerably between 2022 and 2029. A recent article in Forbes indicates luxury travelers are trending toward longer lengths of stay, higher average orders and increases in the booking window.

  To fulfill guest expectations and provide an exceptional experience across the entire guest journey, the Goldwynn Resort & Residences, an 81-room oceanfront lifestyle resort on Cable Beach in Nassau, Bahamas, has invested in hospitality technology needed to deliver the kind of upscale, seaside experience guests and residents are looking for in a destination resort. The company sought a vendor partner who could provide the right property management system (PMS) and point-of-sale (POS) technology, along with solutions for its condominium concept.

  This boutique property which opened February 2023, chose award-winning PMS and POS solutions which are part of the Agilysys Hospitality Cloud™. Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of next-generation SaaS hospitality software solutions and services that empower hospitality operators like Goldwynn Resort & Residences to optimize Return on Experience (ROE) for guests and staff to achieve High Return Hospitality. ROE measures how technology creates more engaged and empowered staff members as well as guests who return more often, spend more and leave stronger reviews.

  After seeing how intuitive and easy-to-use Agilysys PMS was for their staff, the company also selected the recent POS InfoGenesis system version from Agilysys, which combines highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices. Its robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increase operational efficiency. The result is improved food & beverage (F&B) operations and increased revenue across venues.

  Goldwynn Resort & Residences also chose Agilysys commission-free, direct-channel, easy-to-use reservation system that helps move guests effortlessly through the booking system.

  Goldwynn Resort & Residences provides guests and residents a sleek, private sanctuary, fine dining and lounges, an infinity pool, a full-service spa, a state-of-the-art fitness center and personalized, attentive butler service. The property offers studios, one-, two- and three-bedroom suites with golf course or ocean views — a haven that allows guests and owners to unwind, rejuvenate, relax and rediscover their passions.

  "A successful, well-known luxury casino resort in the Bahamas already using Agilysys hospitality solutions was one of the determining factors in our search for the best technology for Goldwynn Resort & Residences,” said the property’s COO Donald Adam. “We chose Agilysys because of its reputation in the hospitality industry for providing properties with modern, easy-to-use solutions that have already helped staff with advanced sales prior to opening and will enable owner and occupancy rotation and balanced ownership bookings. Agilysys will be key to us delivering end-to-end High Return Hospitality.”

  "On an island dotted with iconic resorts, the newest luxury property in the Bahamas knows it must set the bar high for guest and staff experiences since every touchpoint creates a champion or a critic — with guest, owners and staff,” said Jeba Kingsley, Vice President, Professional Services. "Doing so enables Goldwynn Resort & Residences to spend more time with guests and offer more personalized and profitable experiences. We are proud of this project and are looking forward to partner with such an incredible organization."

  About Goldwynn Resort & Residences

  A new beachfront Bahamian resort that celebrates the luxury of leisure, Goldwynn offers a boutique seaside experience guests and condo owners can’t find anywhere else on the island. Those staying and living at Goldwynn Resort & Residences enjoy a chic, private retreat with easy access to Nassau’s vibrant day and nightlife. Its owners, the Wynn brothers, have been in business together since 1984. They have managed and owned approximately $2 billion in real estate assets, primarily in Toronto, and in other parts of the globe, including the United States of America, the United Kingdom, the Middle East and the Caribbean. For more information, visit https://goldwynnresorts.com/.

• UK-Based Serco Leisure Chooses Agilysys Property Management System and Point-of-Sale Solutions to Optimise Customer Experience and Deliver High Return Hospitality (May 25, 2023)

  World-Renown Sport and Leisure Provider Modernises Hospitality Software to Empower Guests and Employees with Cloud-Based Solutions, Creating Champions at Every Touchpoint

  ALPHARETTA, GA. — March 21, 2023 — Customer-centricity is at the heart of High Return Hospitality. Resort and leisure activity customers expect experiences that go above and beyond the norm to keep them returning for more.

  In fact, Gallup reports that fully engaged customers — those who are 23% more likely to spend at a facility — expect property employees to know more than just their name. They crave easy-to-book rooms and activities, simple ordering and payment solutions and more emotional connections.

  To create guest and staff champions at every touchpoint, from booking to re-engagement to referral, UK-based Serco Leisure Operating Limited has selected a suite of intuitive, integrable solutions from the Agilysys Hospitality Cloud™. Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of next-generation SaaS hospitality software solutions and services that will empower Serco Leisure to optimise Return on Experience (ROE) for guests and staff so they can achieve High Return Hospitality. ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews.

  Serco Leisure is one of the UK’s leading national operators of leisure centres, destination venues, and elite sporting facilities. Founded in 1988, it is part of Serco’s UK Citizen Services business unit, which has 6,000-plus employees. Serco Leisure provides leisure services on behalf of Community Leisure Trusts, local authorities like Nottinghamshire County Council and the Wheelpower Trust, and Sport England. The organisation provides world-class facilities for elite athletes, supporting them with resources to help in their pursuit of becoming part of Olympic teams and/or perfecting their sport. The leisure properties are also open for use by the general public.

  Agilysys will provide hospitality solutions that range from a cloud-based property management system (PMS) to a booking system to a sales and catering solution for Serco Leisure’s current 550-bed estate, which includes:

  • Holme Pierrepont Country Park, home of the UK’s National Water Sports Centre and base for amateur and world-class athletes in a variety of sports set on 270 acres.

  • Stoke Mandeville Stadium, known worldwide as the birthplace of the Paralympic Movement. It boasts on-site accommodations and catering, an air-conditioned gym, a 25-meter swimming pool, an outdoor track, floodlit tennis courts and more.

  • Lilleshall National Sports Centre and Lilleshall House & Gardens, the former of which is one of the UK’s National Sports facilities for elite and community sports and the latter of which is a stunning 19th-century stately home and an idyllic venue for weddings, events and private parties.

  • Bisham Abbey, which provides similar services as Lilleshall, plus accommodations, and was once home to Henry VIII and Elizabeth I. The historic property sits on the borders of Berkshire and Buckinghamshire.

  Serco Leisure is investing in Agilysys’ intuitive and easy-to-use PMS and its latest modern point-of-sale (POS) system, which combines highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices and includes strong information security for data protection. Its robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities and multi-language support help drive service flexibility and increase operational efficiency. The company expects to scale up the cloud-based technology in other divisions in North America, Asia-Pacific and the Middle East, as well as the larger corporate organisation that includes Serco UL and Europe PLC.

  Additionally, Serco Leisure will also adopt and implement three hospitality solutions from the Agilysys Experience Enhancers™ Collection:

  • a commission-free booking experience that encourages upselling unlimited amenities, such as room upgrades, and activity appointments — as part of an integrated itinerary that makes it easy for each customer to see and manage their trip details.

  • an Activities booking system for experiences that enhance revenue per guest while creating loyal enthusiasts

  • a comprehensive sales and event management solution enabling an intelligent view of every group, event and attendee to optimise outcomes.

  “Our previous system provided a less-than-ideal experience for customers and staff. Also, it did not integrate with other applications or provide proper reporting functionality,” said Steve Nelson, Operations Director of Serco Leisure’s National Sports Centres.

  “With Agilysys solutions, we’ll be able to deliver a more personalised service for our diverse range of customers, which includes Olympic and Paralympic athletes as well as members of the public. We’re looking forward to working with Agilysys, which will allow us to provide an end-to-end customer journey in a secure environment.”

  “Serco Leisure understands the need to modernise its hospitality solutions to be the best in the market,” said Ben Curtis, Managing Director – EMEA for Agilysys. “We are grateful to help the company improve its offerings, which will attract more guests, customers and employees, enabling the company to maximise guest and staff experience and ultimately increase revenue.

  About Serco Leisure

  Serco Leisure is one of the UK’s leading national operators of indoor and outdoor leisure spaces from elite sporting facilities to local community leisure centres. It provides leisure services on behalf of Community Leisure Trusts, local authorities and Sport England. Its mission is to encourage its communities to be active. As part of this, we support, motivate and educate individuals on the benefit that regular movement provides toward positive mental health, well-being and happiness. We also provide world-class facilities for elite athletes, supporting them with resources to help in their pursuit of brilliance.

  Working collaboratively with independent charitable trusts including our national partner, MORE Leisure Community Trust, we operate 49 facilities on behalf of 17 local authorities and partner with Wheelpower at Stoke Mandeville Stadium. We also work with Sport England to manage their elite national sports centres at Bisham Abbey, Lilleshall and the National Water Sports Centre in Nottingham. We are continually focused on reducing our facilities' impact on the environment. We are the only leisure provider in the UK that has been awarded ISO 14001 accreditation. For more information, visit https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services.

• Agilysys Announces Agreement with Marriott International to Deliver Its Cloud-Native Property Management System (PMS) Software Across Marriott’s Luxury, Premium and Select Service Properties in the United States and Canada (May 25, 2023)

  ALPHARETTA, GA — DECEMBER 15, 2022 —  Agilysys, Inc. (NASDAQ: AGYS), a leading global provider of hospitality software solutions that deliver High Return Hospitality, today announced an agreement with Marriott International, Inc., (NASDAQ: MAR) to deploy its cloud-native property management system (PMS) software across Marriott’s United States and Canada luxury, premium and select service hotels over the coming years.

  Agilysys offers hospitality-focused innovation, the ability to provide diverse capabilities across different types of properties, and cloud-native technology that simplifies employee operations and enhances guest experiences. Agilysys and Marriott will work together to closely align resources and activation plans before beginning to replace multiple proprietary property management systems that are currently in use.

  Ramesh Srinivasan, Chief Executive Officer, Agilysys commented, “We look forward to deploying our cloud-native PMS that is easy to use, comprehensive in functionality and backed-up by our world-class service and support. As an organization focused solely on hospitality, Agilysys designs solutions to serve all hotel types while also accommodating diverse needs, which is an advantage for organizations with extensive brand portfolios such as Marriott. Being selected to provide our property management technology to the leading hospitality corporation in the world to help them meet the growing needs of the next generation of employees and guests is a testament to the hospitality solution advancements resulting from our extensive research and development investments and our increasing pace of innovation,” he concluded.

  Erika Alexander, Chief Global Operations Officer, Marriott International added, “We look forward to utilizing Agilysys’ property management technology to elevate and simplify the associate experience, enabling them to focus on delivering exceptional guest service.”

• Foxwoods Resort Casino Chooses Agilysys Point-of-Sale Technology to Elevate its Retail and Food & Beverage Outlets’ Capabilities and Maximize Return On Experience (May 25, 2023)

  The Largest Resort Casino in North America Invests in Innovative, Customizable Solutions to Provide More Personalized Interactions and Stays

  ALPHARETTA, GA. — DECEMBER 6, 2022 — Even amid inflation, millions of consumers are going all in on revenge travel — making up for lost or canceled vacation time brought on by the COVID-19 pandemic. Domestically, 85% of Americans were expected to travel this past summer and planned to spend nearly as much money on such excursions as they did before the global outbreak.

  Foxwoods Resort Casino, the leading premier resort casino in the Northeast, wants to ensure it is providing guests and staff alike with memorable experiences they seek since pent-up demand is so strong.

  Therefore, the Ledyard, Conn., property recently upgraded and migrated its retail and food and beverage (F&B) operations technology to Agilysys’ award-winning point-of-sale (POS) software solutions, which is part of the Agilysys Hospitality Cloud™. Agilysys, Inc. (Nasdaq: AGYS) is a leading global provider of next-generation SaaS hospitality software solutions and services. The upgraded POS will empower Foxwoods Resort Casino to optimize Return on Experience (ROE) for guests and staff so they can achieve High Return Hospitality. ROE measures how technology creates more engaged and empowered staff members as well as guests that return more often, spend more, and leave stronger reviews.

  

  "We have had seamless, positive experiences with Agilysys during this massive implementation, which is empowering us to enhance transactions between our staff and guests property-wide," said Peter Caster, Director of Application Development at Foxwoods Resort Casino. "By activating the Agilysys POS initiative as a phased, go-live process, we have been able to ensure a harmonious transition for all of our F&B and retail outlets. Our staff and leadership team have been very pleased with the expertise and professionalism of Agilysys’ specialists."

  Foxwoods initially activated three restaurant locations: DraftKings Sportsbook and Bar, Regina’s Pizzeria and Subway as a soft-pilot initiative. After a successful implementation of phase one, the second phase, including 40 F&B outlets with 170 POS terminals, was completed in February. The Agilysys team will now focus on retail operations to continue the implementation of its POS to support Foxwoods Resort Casino’s existing inventory management system for merchandise, and the loyalty programs for casino and convenience store operations.

  "With such an intricate operation that encompasses multiple F&B and retail outlets, the Agilysys team has worked diligently to create the customized POS architecture, integration, screen design and reporting that would work best for Foxwoods’ staff members by simplifying their jobs, which, in turn, lowers their stress," said Jeba Kingsley, Vice President of Professional Services for Agilysys. "Doing so enables them to spend more time with guests and offer more personalized and profitable experiences. We are proud of this project and are grateful to partner with such an incredible organization."

  The award-winning Agilysys POS solution for Foxwoods Resort Casino processes transactions in the highest-volume, most-demanding hospitality industry environments worldwide. This comprehensive POS system combines highly interactive terminal and tablet touchscreen applications supporting Windows, Android and iOS devices. Its robust reporting and analysis features, extensive enterprise-grade menu and item configuration capabilities, and multi-language support help drive service flexibility and increased operational efficiency. The result is improved F&B operations and increased revenue across venues.

  Foxwoods Resort Casino also uses these hospitality and F&B solutions from the Agilysys Experience Enhancers™ Collection:

  • A mobile, contactless, self-service F&B ordering and payment application that makes it quick and easy for guests to view, order and pay for food and drinks across property venues as well as to request self-pick-up or delivery to their rooms, regardless of where they are on property. Mobile access and convenience stimulate impulse buys, increase order volume, raise check values, and shrink staff workloads through guest self-service.

  • A cloud-native, touchless mobile F&B check payment application that speeds checkout to increase table turns, enables staff to serve more tables and allows guests to pay for meals when they are ready.

  • A dynamic menu presentation application that enables QR-code access to live menus and specials, eliminating static mobile menu images and ensuring online menu items are current and accurate.

  

  About Foxwoods Resort Casino

  Foxwoods Resort Casino offers guests a premier destination resort experience throughout its six world-class casinos, AAA Four-Diamond hotels featuring over 2,200 rooms, dining options for all tastes, luxurious spas, award-winning golf, state-of-the-art theaters, Tanger Outlet Mall and conference space for groups of all sizes. There is always something new at Foxwoods, including the recently announced landmark deal with Great Wolf Lodge, opening in 2024, our new 80,000 sq ft expo center opening in November 2022 and a new High Stakes Bingo Hall which opened July 2022, giving guests more reasons to stay than ever. When it comes to sports betting and gaming, Foxwoods has partnerships with fan-favorite betting and entertainment platforms, including DraftKings and the Mashantucket Pequot Tribe’s recently formed Wondr Nation. For a detailed look at Foxwoods Resort Casino and Mashantucket Pequot Tribal Nation visit Foxwoods.com. 

• Agilysys Brings Its Market-Leading Hospitality Cloud Solutions to Hotel Operators in the Middle East (May 25, 2023)

  Hospitality veteran Hussein Tawalbeh to lead sales and operations in the region from Dubai UAE

  ALPHARETTA, GA —November 15, 2022 —Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions that deliver High Return Hospitality, today announced it is bringing its Agilysys Hospitality Cloud solutions to the Middle East. While Agilysys previously has cultivated customers in the region through its Europe, Middle East and Africa (EMEA) operations in the United Kingdom, the company now has hired Hussein Tawalbeh, an executive whose hospitality expertise comes through a 20-year career in the region, to lead Agilysys’ Middle East and North Africa (MENA) operations from Dubai UAE.

  Dubai is on track to becoming the world’s most visited destination welcoming 7.1 million international overnight visitors as of June 2022, a 183% year-over-year increase.  The hospitality sector across the Middle East is undergoing a dramatic transformation – particularly in the luxury, upper upscale and upscale sectors – that is expected to fuel growth over the next several years.

  A recent trend report by Lodging Econometrics notes that the construction pipeline for the Middle East at the end of the second quarter 2022 includes 545 projects comprising 140,055 rooms, with 72% of these projects in the top three chain scales – luxury, upper upscale, and upscale.  Forecast data shows 114 hotel openings totaling 28,450 rooms expected in 2023 and 125 hotel openings accounting for 30,408 rooms expected in 2024.

  “Dubai has taken a strategic approach to the hospitality industry, establishing a top-notch infrastructure and hosting world-renowned events to draw visitors from all over the world,” said Hussein Tawalbeh, Regional Director, Middle East and North Africa (MENA) for Agilysys. “Deepening Agilysys’ focus in the Middle East is a natural move as this region develops meaningful growth and exceptional hospitality experiences,” he added.

  Mr. Tawalbeh’s hospitality experience in the Middle East includes leadership and management positions at global hospitality solution providers; and at in-region properties and management companies, including Radisson Blu; Kempenski Hotels and Autograph Collection.

  Agilysys debuted its marketing presence in the Middle East as a sponsor of The Hospitality Network’s The 2022 Stakeholder Conference (thehospitalitynetwork.com) held 18-21 October 2022.  

  Don DeMarinis, Agilysys Senior Vice President, noted, “We were impressed by the hospitality leaders and decision-makers with whom we met at the 2022 Stakeholders Conference.  Those conversations have informed our approach to bringing our market-leading hospitality solutions to the Middle East.  In addition, we are excited to add Hussein Tawalbeh’s meaningful  hospitality knowledge and experience in the Middle East to our team as we help leading properties in the region to achieve High Return Hospitality,” he concluded.

• INSPIRE Entertainment Resort Selects Agilysys for Property Management (PMS) and Point-of-Sale (POS) Synthesis and the Ability to Elevate Guest Experiences at Landmark Property in South Korea (May 25, 2023)

  Multiple Agilysys software systems on a single cloud-based platform will deliver operational efficiency and superior guest experiences across the soon to be largest resort entertainment complex in South Korea

  ALPHARETTA, GA & INCHEON, SOUTH KOREA — NOVEMBER 8, 2022 —  Agilysys, Inc. (NASDAQ: AGYS), a leading global provider of hospitality software solutions that deliver High Return Hospitality, today announced a meaningful addition to its Asia-Pacific customer portfolio: Mohegan INSPIRE Entertainment Resort (“Mohegan INSPIRE”), which when completed will be the largest hotel-retail-entertainment complex in South Korea.  Agilysys will deliver multiple hospitality systems to the property, including its core property management (PMS) and point-of-sale (POS) systems. The deal signifies key advancements for Agilysys in the Asia-Pacific region, including its first casino property and large-scale PMS deployment in South Korea.

  Projected to open in 2023 as a $5 billion entertainment resort ultimately spanning more than 500,000 square meters, Mohegan INSPIRE is located an hour outside of Seoul and within the Incheon International Airport’s IBC development area, a major hub to Northeast Asia. Once completed, the complex will feature a three-tower luxury hotel with more than 1,300 five-star and six-star guest rooms, more than 20,000 square meters of luxury retail space, more than 20 food and beverage concepts, a 20,000 square meter casino, and the largest entertainment arena in South Korea.

  Hospitality-focused innovation and the ability to deliver diverse personalized guest experiences at scale were meaningful considerations for the team evaluating systems to span the property.

  Ioan Mitulescu, vice president of information technology for Mohegan INSPIRE Entertainment Resort, explained, “In order to future-proof our investment, it was important to our team to select a technology provider with extensive hospitality experience, an accelerating pace of ongoing innovation and a commitment to hospitality-focused research and development. Agilysys brings all three to the table, and we look forward to the level of guest engagement and exceptional personalized experiences that we will be able to provide through these integrated and feature-rich hospitality software solutions.”

  The Mohegan INSPIRE team selected Agilysys’ Hospitality Cloud solutions in part for interoperability with other systems and the ability to create and maintain a single unified profile for each guest. The systems will help staff understand each guest’s preferences and interests across the many lodging, dining, activity, casino and other entertainment options the property will offer. The technology’s ability to scale easily to accommodate long-term growth while also ensuring a high Return on Experience (ROE) over time by adapting to changing guest and staff expectations also was a deciding factor in the selection.

  Agilysys solutions help properties enable the highest ROE through staff-facing functionality that creates more engaged and empowered staff members as well as guest-facing features that ensure experiences at every touchpoint avoid disappointment and create champions so that guests return more often, spend more and post stronger reviews.

  “The diversity of experiences that will be available at Mohegan INSPIRE is truly ground-breaking and we are proud to have our hospitality solutions acknowledged as the best choice for serving the broad needs of staff and guests at such an iconic property,” said Andrew Cox, APAC managing director for Agilysys. “Our 100-percent focus on delivering optimal hospitality experiences informs the future-forward research and development that keeps our solutions ahead in terms of versatility, scale and adaptability, all of which are vital to hospitality leaders in the Asia-Pacific region,” he added.

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