iVvy Pty Ltd  

Gold Coast,  Queenland 

Book more functions & deliver amazing events with iVvy

 iVvy is an innovative cloud-based event and venue management software that helps hospitality professionals to create, manage, promote and monitor events with one-login

 Press Releases

  • All venues want to be known for providing excellent customer service - and for good reason! Customer service, when done well, is just as powerful as a strong sales funnel or strategic marketing efforts. In fact, research from Bain & Company found businesses can grow revenues between 4% and 8% above their market when prioritising better customer service experiences.


    If you’re looking for a way to take your customer satisfaction to the next level, keep reading. iVvy venue management software offers a range of tools to offer greater personalisation, streamlined payments, and seamless communication. And the best part? Enhanced customer satisfaction is guaranteed. 



    Want to know the key to keeping your customers happy? It's all about communication. That's where iVvy's Customer Relationship Management (CRM) tool can help. With iVvy, you can easily connect with customers on a personal level by creating subscription groups and lists that can be used to send targeted messages to specific customer segments - no more generic promotions or flat-falling marketing campaigns. iVvy’s CRM also enables you to view all contact information and communication history, perfect for adding an extra layer of personalisation to your touch points. 


    Email Marketing


    Despite the rise of new methods for communication, email marketing has maintained a stronghold and is projected to experience exponential growth. By 2025, it is anticipated that email marketing will exceed 375 billion in volume.


    Ensuring timely and consistent engagement with your customers by utilising iVvy venue management software’s email marketing tools. Whether it's for event inquiries, confirmations, or feedback requests, automated emails can be triggered by specific actions or milestones. With personalised and well-timed emails, you'll be providing a seamless customer experience that boosts satisfaction levels while reducing missed opportunities and information gaps. 


    Live Availability & Instant Booking 


    iVvy venue management software offers a dual benefit of live availability and instant booking features, which proves advantageous for both the venues and customers. By simplifying booking procedures, venue staff save valuable time, while eliminating the need for manual data entry and minimising the possibility of double bookings. Moreover, customers can effortlessly browse and reserve venue spaces, enhancing the booking experience and boosting satisfaction levels.


    Streamlined Payments


    Providing an easy way for payments to be sent and received is pivotal for a smooth customer experience. That's why iVvy software provides uncomplicated payment solutions, integrating with a range of payment gateways to offer secure online options for customers paying deposits, invoices, or event packages. By removing the hassle of manual payment handling and offering various payment methods, venues can enhance overall customer satisfaction, leading to an improved experience for all.



    Medallia study findings have shown businesses that actively gather and respond to customer feedback through surveys see a 10-15% increase in customer retention. 


    With iVvy venue management software, customised surveys can be distributed to event attendees to gather valuable feedback on every aspect of their experience. Gaining insights from this data can help venues make informed decisions to enhance offerings and address any pain points. Ultimately, this leads to a happier customer base, increased retention, and improved business growth. 


    You already know how important it is to keep track of your booking process, however, did you know that reporting can be a game-changing tool for improving customer satisfaction? 


    Using iVvy reporting tools, you can identify the most profitable event types for your venue and tailor your marketing efforts to attract (and retain) more bookings. Tracking customer feedback and reviews can also help you identify areas for improvement that could lead to a better overall customer experience, such as amenities or services that need to be added or improved.


    Moreover, reporting can be used to optimise your booking process by identifying bottlenecks, such as slow response times and frequent cancellations. By analysing and streamlining these areas, you can create a smoother and more efficient booking process, leading to higher customer satisfaction.


    Start Boosting Your Customer Satisfaction Today

    iVvy venue management software streamlines operations and increases profitability for event-hosting venues worldwide. With features including live availability, instant booking, and task automation, iVvy enhances efficiency, with users seeing an average 20% increase in sales conversions. Leveraging cloud technology, iVvy software offers a centralised function diary, virtual BEOs, CRM, and integration with 50+ apps, saving your venue time and money. Trusted by thousands of establishments in 14 countries, iVvy provides 24/7 support and a high customer satisfaction score. Learn more at ivvy.com.
  • To maximise the potential of your venue and attract a steady stream of events, simply providing a functional space is no longer enough. You need to go the extra mile to attract clients, keep them coming back, and stand out from your competitors.


    The good news? With a little creativity and the assets you have on hand via your venue management software, you can enhance your offerings and make your venue a destination of choice for repeat bookings. Keep reading to explore some valuable tips for elevating your event space and making it a distinctive and appealing space for events of all shapes and sizes.


    Provide Options for Floor Layout


    To reinforce your venue’s potential to cater to different types of events, offer multiple floor layout options. This can be achieved by providing movable furniture, partitions, and modular setups that can be easily rearranged to accommodate various seating arrangements, stages, or exhibition spaces. By doing so, your event space can be adapted to meet the specific requirements of each event, allowing you to provide a tailored experience for your clients and attendees. As a proactive approach, use floor layout software tools to create different options, and showcase these in your venue kit or prospectus.

    Showcase Customers in Your Marketing


    Level up your marketing efforts by incorporating past customers and events into your email workflows. This not only boosts your venue's reputation but is a great way to showcase your event space. Include any acquired testimonials - either written or recorded - that highlight how your venue made these events successful, and be sure to spread them throughout your marketing calendar and channels so you’re consistently reinforcing your venue’s event space potential (and expanding your audience reach). Word of mouth is one of the most powerful marketing tools at your disposal - use it to your advantage!

    Get Creative with Your Customisation


    When it comes to hosting an event, clients want to ensure every aspect of the space aligns with their vision. Providing customisation options not only allows clients to tailor the event space to their specific needs, but it also adds value and creates a memorable experience for attendees. One way to get creative with customisation is to offer branding opportunities. This could range from digital signage to branding on programs and presentations throughout the event.


    Additionally, customisation extends beyond the event day. With a wealth of data at your fingertips in your venue management CRM, you can offer potential clients personalised deals that showcase your commitment to their specific needs. By reaching out to contacts who have previously inquired about hosting business events, you can provide relevant information on corporate package deals and show that you truly understand what they are looking for.


    For past customers, offering a loyalty discount when they re-book is another way to demonstrate how much you value their business. By leveraging the data you already have on their preferences and past choices, you can provide tailored information that speaks directly to their needs and interests. This not only drives engagement but also significantly increases rebooking numbers. Customers expect personalisation and tailored experiences. By using your available data to provide customised information and offers, you can exceed these expectations and build lasting client relationships.


    Engage in Sustainable Practices


    Incorporating sustainable practices into your event space shows your commitment to the environment and can add significant value to your space. By taking action to reduce your carbon footprint, you can attract clients and attendees who appreciate environmentally conscious venues. One way to integrate sustainable practices into your event space is by going paperless. Save time, money, and the environment by streamlining your processes and removing paper trails with digital communication, online payments, and instant booking functionality. 


    Offer On-Site Accommodation


    Offering on-site accommodation is a great way to enhance the convenience and appeal of your event space. If your event space is part of a larger complex or hotel, providing accommodation options can be highly appealing for multi-day conferences, trade shows, or destination events.


    One of the biggest advantages of offering on-site accommodation is convenience. Attendees don't have to worry about finding transportation to and from the event venue, saving both time and money. This convenience can also help increase attendance rates and improve the overall event experience. Another advantage is the potential for cost savings. By staying on-site, attendees can take advantage of discounted accommodation rates, making event attendance more appealing.


    Extend Post-Event Services


    Offering post-event services is an excellent way to establish long-term relationships with clients and demonstrate your commitment to their success. By providing valuable insights and assistance beyond the event itself, you can create a memorable experience that attendees will want to return to year after year.


    One of the most significant advantages of post-event services is data analytics. Providing clients with analytics on attendee engagement and behaviour can help them better understand their audience and improve future events. By collecting data on attendance, feedback, and other metrics, you can provide actionable insights that can help clients make informed decisions and improve their events over time.


    Another valuable post-event service is attendee feedback surveys. Gathering feedback from attendees on their experiences can help clients identify areas for improvement and make changes to future events accordingly. Providing structured surveys with open-ended questions can allow clients to understand what worked well and what needs improvement.

    Offering event follow-up support is another way to provide post-event services. Providing assistance with tasks like sending thank-you notes, following up with potential clients, or coordinating logistics for future events can help clients focus on their core business while improving their overall experience.


    Add Value to Your Event Spaces with iVvy  


    iVvy venue management software streamlines operations and increases profitability for venues hosting events. The software offers a range of features, such as live availability, instant booking capabilities, and instant payment options. To enhance efficiency in day-to-day operations, iVvy employs task automation, quote and contract templates, real-time data reporting, and marketing tools.

    Leveraging cloud-based technology, iVvy empowers venues to optimise accessibility and efficiency with a central function diary, virtual BEOs, CRM, and integration with 50+ apps and programs. With an impressive 6 out of 7 customer satisfaction score, iVvy is the trusted venue management software for thousands of establishments worldwide, including hotels, restaurants, function centres, stadiums, and universities, with over 10,000 users spanning 14 countries. To ensure a seamless user experience, iVvy offers 24/7 support, with guidance from an assigned Customer Service Support manager for each venue.

    To find out more, visit ivvy.com 

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