Radisson Hotel Group selects Shiji's ReviewPro for Guest Experience Automation™ solution to improve the digital guest experience through the unique AI-driven chatbot messaging solution for the hospitality industry.
Barcelona, Spain, November 24, 2020 – Radisson Hotel Group has selected ReviewPro’s Guest Experience Automation™ (GEA) which includes an AI-driven chatbot messaging solution, as part of the group’s continued investment and commitment to always innovating, expanding, and improving the guest experience across its global hotel and resorts portfolio.
ReviewPro has built a native chatbot solution which will help hotels react immediately to incoming guest messaging inquiries and provide automated outbound communication. After a decade of leading the online reputation and guest feedback marketplace, ReviewPro is now rolling out its GEA solution to offer exactly what the industry now needs – timely, up to date, and effective communication at all stages of the guest journey.
“Technology has never been more crucial for the hospitality industry, and Radisson Hotel Group is committed to being at the forefront of IT and digital infrastructure development. ReviewPro has supported us as we continue to put the guest experience at the heart of everything that we do. GEA’s chatbot solution not only increases efficiency by answering some of the frequently asked questions from guests, but it also offers the supporting structures needed to meet guest needs for information and assistance from booking to check out,” stated Cristina Serra, Global SVP Brand Strategy & Guest Experience for Radisson Hotel Group. “We trust the ReviewPro and Shiji teams, and see them as our technology partners, not just a technology vendor. We are very excited to be taking this step with ReviewPro who has been an excellent partner over the years and look forward to rolling out GEA to our global properties around the world.”
Guest Experience Automation™ works seamlessly with the other guest experience management solutions which Radisson Hotel Group already uses to continuously provide a better experience for guests, save time, improve efficiency, and provide valuable data including Online Reputation Management, Guest Satisfaction Surveys, and Auto Case Management.
This pioneering software is different from others in the chatbot marketplace, ensuring that it proves ROI from day one:
- Requires minimum implementation time and training
- Comes ready to answer over 5,000 hospitality-specific questions
- Includes a pre-filled knowledge base with the hotel’s own information
- Does not stop at a simple chatbot solution – is supported by automation and tracking tools to offer full support pre, during, and post-stay
Since 2017, Radisson Hotel Group has worked with ReviewPro as one of its key technology partners to support its guest-centric strategy. In 2019, the two companies began working together on an AI solution specialized for hospitality, and by the end of March 2020, more than 80% of Radisson Hotel Group’s incoming requests were successfully managed by the chatbot.
“We are delighted to have been able to develop this pioneering product alongside Radisson Hotel Group, one of our most valued and forward-thinking clients. The process has allowed us the privilege of developing a solution that meets specific hospitality needs for communication, automation, and guest feedback management, going far beyond the industry standards of simple conversion features,” said Michael Kessler, CEO of ReviewPro, “When designing solutions we value and prioritize flexibility and scalability, in order to meet enterprise hotel needs. We look forward to continuing to work with the Radisson Hotel Group team and rolling out the solution for the industry at large.”