DVSAnalytics Workforce Optimization for Contact Centers
DVSAnalytics, Inc. (DVS) workforce optimization solutions (WFO) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS Encore® WFO includes interaction recording, analytics, quality and performance management, workforce management, reporting, and a powerful set of employee engagement capabilities. The company is headquartered in Scottsdale, Arizona. Learn more at www.DVSAnalytics.com or follow DVS on LinkedIn and Twitter.
Brands: Encore® Workforce Optimization: interaction recording, analytics, quality management, workforce management, and employee engagement capabilities. Competitively priced with flexible licensing options.
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