KEY3A | Cisco’s Integrated Benefits Experience: A Future-ready Engagement Model

  • Room: Oceanside C
  • Session Number: KEY3A
Thursday, May 04, 2023: 8:15 AM - 9:00 AM


Mark Stelzner
Founder & Managing Principal
Michelle Teixeira
Director, Global Benefits – People & Communities
Cisco Systems


Despite employers’ increased investment in highly differentiated and valuable benefits programs, many employees struggle with awareness, enrollment, utilization and perceived value of their offerings. To address this challenge, Cisco developed the Integrated Benefits Experience, a high-tech, high-touch offering that engages all populations. Whether through mobile devices, web browsers, chat, virtual agents, telephony or Webex, more than 45,000 U.S. and Canadian employees, interns and retirees now receive hyper-personalized content, advocacy, navigation and engagement. Join Cisco’s Michelle Teixeira and IA’s Mark Stelzner as they share the multi-year journey from the whiteboard to the board room, discuss lessons learned, and describe what’s next for this first-of-its-kind integrated offering.


Learning Objectives

1.) Find out how to demonstrate the value of offerings to your employees.
2.) Explore how technology can help employees better understand their benefits.
3.) Understand how Cisco’s impressive benefits offerings can be applied at your workplace.