Tim Pottorff is a Certified Industrial Ergonomist with B.S. and M.S. degrees in Industrial Engineering, plus the Associate in Risk Management (ARM) designation. He has over 27 ½ years of experience conducting onsite Ergonomics assessments to improve the operations and business metrics of thousands of leading companies around the world. Tim has authored numerous articles for publications such as Industrial & Systems Engineering Magazine and the Contact Center Pipeline newsletter, and has presented numerous technical ergonomics topics at professional conferences. Tim is currently the Principal at QP3 ErgoSystems, a full-service Risk Consulting firm with a nationwide team of nearly 20 including Ergonomists, Industrial Hygienists, Safety and Environmental specialists, Property experts. In 2018, Tim invented Ergo Tuck®, patent pending, a bed-making tool that helps reduce the risk of MSDs for professional housekeepers, and which can help reduce exposures biohazards from inadvertent contact with hidden, used hypodermic needles.