Keynote | The HR Xperience Score From ADP Research Institute

  • Room: Mandalay Bay E-H
  • Session Number: GS3
Thursday, September 30, 2021: 8:30 AM - 9:05 AM


Marcus Buckingham
Head of Research, People & Performance
ADP Research Institute


Marcus Buckingham, best-selling author and leading authority on employee productivity, leadership and management, and the ADP Research Institute recently conducted a worldwide research study that measures the quality of service being delivered by an HR function – an HR Xperience Score (HRXPS) metric. Debuting at HR Tech 2021, this research will help you understand what drives the HRXPS of the HR function, which ultimately drives the organization’s talent brand. You’ll learn the key factors that can increase HRXPS, including usage of modern HR technologies, and gain valuable insights to help you raise the quality and value of your HR services delivery and improve employee experience.


Learning Objectives

-Understand the HRXPS concept and the importance of this measure for HR
-Learn the primary drivers of improved HRXPS
-Discover how the usage of modern HR technologies can influence the HRXPS positively and negatively

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