SP4 | From Office Centric to Human Centric: The Case for Conversational AI

  • Room: Expo - Solutions Theater 6814
  • Session Number: SP4
Wednesday, September 29, 2021: 2:30 PM - 3:20 PM


Fran Fernandez
Chief Product Officer
Criss Marshall
Head of Marketing


No one had time to prepare for the pandemic, so enterprises transformed almost overnight. The result? Many force-fitted an office centric way of work into a hybrid world. This resulted in a 33% reduction in productivity, 44% decrease in feelings of inclusion, and a 46% chance of losing your employees. 

The imperative for HR leaders is to move organizations from an office centric to a human centric model – leveraging conversational AI. In this session, we will explore the evolution in employee sentiment since the pandemic began and the implications that has for HR leaders; how to leverage conversational AI to facilitate change as you evolve to the hybrid world; and real-world use cases and case studies demonstrating how to succeed with AI.

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