People-Centered Benefits: How Tech has Transformed the Benefits Experience

  • Room: Oceanside F
  • Session Number: HDT3
Wednesday, September 14, 2022: 3:30 PM - 4:15 PM


Ellen McCann
Assistant Vice President, Unum Group Solutions
Polly Nicholas
Senior Vice President, Unum Solutions
Swapnil Prabha
Vice President, Digital Offerings


To compete in today’s tight labor market, employers must do more for their employees and do it better than their competitors for top talent. Employee expectations have fundamentally shifted. The pandemic has laid bare the previously hidden burdens of childcare, elder care and self-care, increasing worker demand for benefits like paid leave and behavioral health. But these benefits can no longer be siloed: they must be intuitively accessible in the daily flow of work. In this session, Unum leaders will discuss how investments in technology can help humanize the benefits experience and ensure employees feel supported through major milestones and unexpected challenges.

Learning Objectives

1) Understand how the pandemic and consumer tech have changed employee expectations
2) Learn why employers must offer more benefits to compete for talent
3) Discover how emerging HR tech solutions make it easier for employers to meet expectations