Mega Session | Shared Services: The Nexus of High-Tech and High-Touch Transformation

  • Room: Oceanside B
  • Session Number: MS7
Thursday, September 15, 2022: 4:00 PM - 5:00 PM

Speaker(s)

Moderator
Kimberly Carroll
Managing Principal
IA
Panelist
Charlie Diaz
Senior Director, HR Operations & Analytics
Ticketmaster
Panelist
Dominik Pohlmann
Senior Director HR Ops
Nordstrom
Panelist
Muhammad Samir
VP, HR Operations
Whole Foods Market
Panelist
Jan Schwegmann
VP HR Services Americas
DHL

Description

The role and perceived value of Shared Services has waxed and waned over the years, with the concept often remaining in the background of any organization’s support operating model. More recently, Shared Services has resurged as a core value generator with an emphasis on efficiency gains, global consistency, omnichannel experimentation, product and process-led improvements, and cross-functional governance. Moderated by Kimberly Carroll, this panel will feature HR executives who have contributed to the field of Shared Services as the lynchpin to their organization’s transformational success.

Track(s)


Learning Objectives

1)  Learn the contributing factors to the decision to move to a Shared Services model.
2) Understand how to navigate the relationship between HR, IT and Finance.
3) Gain insight into lessons learned before, during and after “go live”.