FROM ROOKIE TO ALL-STAR: THE FUNDAMENTALS OF POOL & SPA SERVICE

Monday, January 28 | 12:30 – 5:00 pm

It’s All About the Fundamentals. Set the foundation for a successful 2019 by sending your staff to this info packed session full of practical knowledge that will help take them from a Rookie to an All-Star.

This course provides a concise, comprehensive way to gain a better understanding of the pool trade. Specifically designed by pool industry experts, this session will offer practical knowledge for the service technician with 1-2 years of experience, or anyone else in the business, who is just looking to fine tune their skills and build their confidence level.

Class content will also include the importance of good customer relations, on-the-job safety practices, and proven service tips to help manage your time; all tools that can help anyone in the industry succeed in their job!

PRO TIP! Send key office staff so that they can better communicate with both your technical team and your customers.

DIAGNOSING PLASTER FINISH DILEMMAS

Monday, January 28 | 8:00 am – 5:00 pm

Learn how to determine the causes and effects of many common cementitious surface phenomenon including discoloration issues, etching deterioration, staining, calcium nodules and scaling issues by gaining a deeper understanding of the microstructure of cementitious pool finishes.

Presented by Greg Garrett, Director of Technical Services for the National Plasterers Council, this one day program will teach Builders, Renovators, Service Professionals and Plasterer’s the proper way to examine a cementitious surface and how to properly report inspection findings including a) observations; b) physical examination; c) water analysis of both tap and pool water; d) conclusions; and e) recommendations. This course will also review what equipment is essential for investigating a surface including water testing equipment, dental picks, diamond hand pads and other necessary tools.

Each student will receive the new NPC 8th Edition Technical Manual, the IPSSA Basic and Intermediate Training Manual, a course workbook along with other handouts. A $200 value!