At the start of every call blueButler automatically pops the AMS client file. Real time guides / checklists help standardize the customer experience. Automatically creates the Activity in AMS & hot links call recording for playback. Once and done Audio Confirmations. Automated PDF reports by staff/ call content with performance benchmarks and playback by click in the PDF. Optional Quality Evaluations with Video playback of screen interactions during the call for coaching and training.