The fact is, many of your customers don’t want to call you anymore. Nobody wants to wait on hold, deal with your answering service after hours, or try to verbally describe a repair issue they don’t really understand. Schedule Engine is the first platform focused on modernzing your customer experience from scheduling through completion:
- Quickly and accurately identify and upload video/photos of their issue.
- Breeze through a repair scheduling process that can be tailored to your business.
- Do all this from a custom-branded widget embedded right in your website and Facebook page.
- Or, fire up your mobile app on their smartphone and get it all done without browsing the web.
Once the booking is complete, Schedule Engine begins providing a truly differentiating experience to your customers. You can trigger automated appointment confirmation requests and your customers can quickly and easily reply by text message. On the day of service, your customers receive automated text messages to keep them up to speed. Using the web or your app, they can follow the entire status of their job through a virtual appointment card - including tech profiles, short bios, GPS tracking, and more!