Columbus,  OH 
United States
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ARCOS Resource Management solutions are specifically designed to help water utilities manage work and resources for daily planned and unplanned events. Our resource management Software as a Service (SaaS) solutions provides water and wastewater utilities with an integrated platform to:

  • Pair work, crews and equipment quickly to prioritize workload and resources daily
  • Deliver work, update crew and job status, and track progress in real-time
  • Automate callout and scheduling of resources and alerts via phone and mobile device
  • Electronically assemble and manage crews
  • Reduce grievances with accurate callouts that automatically follow bargaining agreements, as well as the ability to quickly pull historical data and reports
  • Remove manual processes for damage assessment and mobile inspections
  • Quickly request and manage contractors so you can get crews to work faster
  • Rapidly mobilize employees and contractors to respond to unplanned incidents that align with how you choose to deploy Incident Control System (ICS) methodology

Brands: Mobile Workbench, Callout, Damage Assessment, Crew Manager


ARCOS for Pandemic Response During Daily Ops

 Press Releases

  • Columbus, Ohio – January 22, 2020 – ARCOS LLC, the market leader for utility and critical infrastructure resource-management solutions, has launched its ARCOS® Mobile Workbench solution for Grant County, Wash., Grant Public Utility District to help managers efficiently assign work to crews by automatically identifying not only a crew’s skill set but also which crew is nearest to the trouble. ARCOS integrated its Mobile Workbench with Grant PUD’s geographic information system (GIS), in part, to replace the utility’s outdated trouble reporting system. ARCOS Mobile Workbench now provides field crews with a single, simple solution to manage field order assignments, track work progress and collect work detail as it happens.

    “Mobile Workbench gets our crews to the trouble by visually routing them there; crews can make notes, capture time and use the system to close out a ticket simply and efficiently,” says Derin Bluhm, chief technology officer for Grand PUD. “There are other field service solutions, but Workbench does exactly what we want without making things overly complicated.”

    According to Bluhm, Grant PUD’s crews wanted a system that would allow them to identify and accept a job, complete it and move on to the next work order easily, regardless of work location or weather conditions.

    “In the dead of a winter’s night, we don’t want crews fumbling with gloves and a laptop to accept work,” adds Bluhm. “With the Workbench app, supervisors broadcast work to the available crews in the field most able to perform it, then our crews poke their mobile device to accept the job via the app.  They can then see the necessary tasks and even dictate notes.”

    The Mobile Workbench now running at Grant PUD works online and offline to give workers and supervisors directions, information on an asset, and its real-time location, so crews don’t have to pour over maps and printouts that may not reflect reality in the field. Using the app via a smartphone, crews can accept available work, self-assign new work or put a job in their queue. Bluhm says the Mobile Workbench improves safety because, even without automatic vehicle location (AVL) data from a vehicle tracking system, a utility can see where crews are in real time, making the app “a secondary source of crew location in an emergency situation.”

    “With Mobile Workbench, we expect to reduce non-value-added windshield time by nearly 15 percent,” notes Bluhm. “Our folks were working with faxed service orders, sometimes adding a trip back to home base or using a personal device to take a picture of a fax and text it. We’ve eliminated at least one trip a day to the office, probably more.”

    Grant PUD is expanding its use of Mobile Workbench to include damage assessment and as a source of record for all the work performed on a trouble call. Since May 2015, Grant PUD has automated its crew call outs via the SaaS-based ARCOS Callout and Scheduling Suite, recently expanding use of callout for its IT service desk after business hours.

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