National Workers Compensation and Disability Conference

presented by Risk & Insurance

Real-World Methods to Defuse Distrust and Foster Collaboration

  • Room: Islander F-H
  • Session Number: CI4
Thursday, October 21, 2021: 4:15 PM - 5:15 PM

Speaker(s)

Speaker
Mark Pew
Principal
The RxProfessor LLC
Speaker
Stuart Colburn
Shareholder
Downs Stanford

Description

The world is filled with “sides” that distrust the other. In workers’ comp, distrust and antagonism hurt the two primary stakeholders in the system – employers and injured workers. In fact, the dysfunction that comes from antagonism is often a revenue stream for services. What is the antidote? Rational thinking. Problem solving. Collegial conversation. Big-picture viewpoints. Presenters will identify 8-10 areas where antagonism exists and use interactive examples in a point/counterpoint format, engaging the audience in identifying and understanding solutions.


Track(s)


Learning Objectives

• Identify ways to recognize antagonism in the workers’ comp industry before it becomes a problem
• Create a method of active listening that sets aside bias to address the root cause
• Reinforce the need for civility in written and oral form that works towards the common good