National Workers Compensation and Disability Conference

presented by Risk & Insurance

Leading a Resilient Claims Organization Through Uncertainty and Change

  • Room: Islander F-H
  • Session Number: CI1
Wednesday, October 20, 2021: 11:00 AM - 12:00 PM


Rachel Fikes
Chief Experience Officer & Director Worker`s Compensation Benchmarking Study
Rising Medical Solutions
Denise Zoe Algire
Director of Risk Initiatives & National Medical Director
Albertsons Companies
Tyrone Spears
Chief Workers` Compensation Division
City of Los Angeles
Vickie Kennedy
Assistant Director Insurance Services
Washington Department of Labor & Industries (L& I)


Is your claims organization culturally prepared to handle the next unexpected (or even expected) crisis around the corner? In this session, experts from the Workers’ Compensation Benchmarking Study will examine eight years of survey results from more than 3,000 claims leaders and frontline personnel to report on what data trends are telling us about claims organization resiliency in our industry. How can challenges such as the pandemic and our industry’s generational shift be used to accelerate systemic resiliency and change? The opportunity for transformational change, or large-scale failure, is upon us.           


Learning Objectives

• Understand what corporate resiliency means and why you should manage and measure it across your organization.
• Discover key takeaways from the industry’s largest survey of claims professionals and learn how these responses can help you build a more resilient workplace.
• Identify why claims organization resiliency is imperative for employee peak performance, positive claim outcomes, and corporate success/competitive advantage.