National Workers Compensation and Disability Conference

presented by Risk & Insurance

We’re Doing Telehealth: Great, But Now What?

  • Room: Islander F-H
  • Session Number: CR4
Thursday, October 21, 2021: 1:45 PM - 2:45 PM


Jenny Novoa
Sr. Director of Risk Management and Safety
Gap Inc.
Lara Heal
Director, Managed Care Services
Michael Combs
President and CEO
CorVel Corporation


While COVID-19 challenged health care in many ways, a silver lining emerged—virtual care. Patients discovered that virtual care was engaging, convenient, and thorough. Now that telehealth has become an accepted care option—what comes next? This fast-paced, engaging presentation will demonstrate how virtual services are expanding to address end-to-end care—from initial intake, to online clinician appointments and home delivery of pharmaceuticals, to virtual ongoing care such as rehabilitation, physical therapy and even mental health services. Surveys are now showing that nine out of 10 patients who used telehealth would use it again. Virtual care is here to stay.


Learning Objectives

• Identify how an end-to-end virtual program can increase patient satisfaction and employee productivity
• Learn how a holistic approach to claims management can reduce overall costs and litigation rates
• Find out the measurable impact that the use of AI, data analytics, and telehealth has made in costs and outcomes, and how this tool can be further leveraged