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Tuesday, October 19, 8:00 AM - 5:00 PM

  • Room: Bayside Foyer

    Tuesday, October 19, 12:00 PM - 3:30 PM

    • Room: Islander F-H
    The Alliance of Women in Workers’ Compensation is thrilled to be back in person at the National Comp Conference providing a pre-conference leadership event. This year we Rise and focus on the important topic of executive presence. Attendance is open to all by registrations for the event, https://ticketbud.com/events/a8c9d544-ce17-11eb-9cea-42010a717014. 12:00 pm... Read More
    • Pre-Conference Sessions

    Wednesday, October 20, 7:00 AM - 8:30 AM

    • Room: Bayside Hall C

      Wednesday, October 20, 7:00 AM - 5:00 PM

      • Room: Bayside Foyer

        Wednesday, October 20, 8:30 AM - 10:00 AM

        • Room: Bayside Hall C
        • Session Number: GS1
         “We are all faced with a series of great opportunities brilliantly disguised as impossible situations,” wrote author Chuck Swindoll. With the COVID-19 pandemic as a catalyst for change, leaders have not only led their companies and teams through unprecedented business challenges, they have also had to respond to external crises... Read More
        Speaker(s)
        Track(s)
        • Intermediate
        • General Session

        Wednesday, October 20, 10:00 AM - 10:20 AM

        • Room: National Comp Theater
        • Session Number: IT1
        Many times, unforeseen claims can escalate in cost and become time consuming for insurers. Typically, claim adjusters have relied on experience to identify claims that are likely to escalate in cost. However, with challenging market dynamics, the adjuster staffing gap continues to grow, adding urgency to insurers’ need to find... Read More
        Speaker(s)
        Track(s)
        Sponsored by

        • CompTalks Theater

        Wednesday, October 20, 10:00 AM - 11:00 AM

        • Room: HQ Expo Hall - Bayside B
        Sponsored by


          Wednesday, October 20, 10:30 AM - 10:50 AM

          • Room: National Comp Theater
          • Session Number: CT1
          R.I.C.E. (Rest, Ice, Compression, and Elevation) has long been the most common remedy for musculoskeletal injuries, but often with little or no effect. Ultrasound technology could be a game-changer for injured workers and employers across multiple sectors. The FDA has approved long-duration, low-intensity continuous ultrasound targeted non-pharmacological in-home therapy for... Read More
          Speaker(s)
          Track(s)
          • Intermediate
          • CompTalks Theater

          Wednesday, October 20, 11:00 AM - 12:00 PM

          • Room: South Pacific F
          • Session Number: CR1
          Mental health has taken center stage, as people deal with the stresses of illness, death, civil unrest, isolation and so many unknowns. Depression, anxiety, crippling fear and other mental health... Read More
          Speaker(s)
          Track(s)
          • Intermediate
          • Lecture
          • Room: Islander F-H
          • Session Number: CI1
          Is your claims organization culturally prepared to handle the next unexpected (or even expected) crisis around the corner? In this session, experts from the Workers’ Compensation Benchmarking Study will examine... Read More
          Speaker(s)
          Track(s)
          • Intermediate
          • Panel Discussion
          • Room: Islander E-I
          • Session Number: LR1
          The saying goes “A lie can travel halfway around the world while the truth is putting on its shoes.” Learn the latest workers’ comp fraud schemes and find out which... Read More
          Speaker(s)
          Track(s)
          • Basic
          • Breakout Session
          • Room: South Pacific C-D
          • Session Number: SS1
          There is certainly no shortage of activity on the CMS/Medicare compliance front impacting workers’ comp payers. CMS continues to ramp up their recovery efforts, including increasing Treasury referrals, while Medicare... Read More
          Speaker(s)
          Track(s)
          Sponsored by

          • Breakout Session
          • Room: Islander A-B
          • Session Number: STI1
          Everyone can win in workers’ compensation. Two recent Risk & Insurance award winners will present a case study with their team explaining the strategies that reduced injuries, improved care and... Read More
          Speaker(s)
          Track(s)
          • Intermediate
          • Panel Discussion
          • Room: South Pacific A-B
          • Session Number: MP1
          Claims handlers, managers and nurses arrange Physical Therapy every day for a variety of injuries and conditions but is it always the right way to go? Our session will discuss... Read More
          Speaker(s)
          Track(s)
          • Basic
          • Panel Discussion
          • Room: Islander C
          • Session Number: IP1
          Paramount among the many lessons learned during COVID-19: Stay vigilant and be prepared for the unexpected. The World Health Organization reports that infectious diseases are spreading more rapidly now than... Read More
          Speaker(s)
          Track(s)
          • Basic
          • Breakout Session

          Wednesday, October 20, 12:00 PM - 1:00 PM

          • Room: HQ Expo Hall - Bayside B
          Sponsored by


            Wednesday, October 20, 12:15 PM - 12:35 PM

            • Room: National Comp Theater
            • Session Number: CT2
            Even fully qualified medical providers often treat veterans without a complete understanding of how the veteran’s status can change their attitudes about health care, or how military service in general can profoundly impact overall health. Treating a veteran may require a different approach to care. In this informative CompTalk, Optum’s... Read More
            Speaker(s)
            Track(s)
            • Intermediate
            • CompTalks Theater

            Wednesday, October 20, 1:30 PM - 1:50 PM

            • Room: National Comp Theater
            • Session Number: IT3
            In the workers’ compensation industry, the demand for language services grew during the pandemic and is not slowing down with the current questions surrounding vaccine efficacy and the uncertainties presented by the Delta variant. When an injured worker with limited English proficiency doesn’t fully understand the workers’ compensation process, healthcare... Read More
            Speaker(s)
            Track(s)
            Sponsored by

            • CompTalks Theater

            Wednesday, October 20, 1:30 PM - 2:20 PM

            • Room: HQ Expo Hall - Bayside B
            Sponsored by


              Wednesday, October 20, 2:00 PM - 2:20 PM

              • Room: National Comp Theater
              • Session Number: CT3
              The COVID-19 pandemic raised the level of awareness of the fragility of physical and mental health issues in our society. But these are not new problems, they’ve been with us all along. In this dynamic presentation. the risk manager of a Teddy-Award-winning municipality will discuss how supporting and facilitating improvements... Read More
              Speaker(s)
              Track(s)
              • Intermediate
              • CompTalks Theater

              Wednesday, October 20, 2:30 PM - 3:30 PM

              • Room: South Pacific C-D
              • Session Number: IR1
              Insurance brokers faced an intense level of challenge in recent months, guiding employers through unknowns, mitigating risks and finding new opportunities to innovate and drive program improvements. Three workers’ comp... Read More
              Speaker(s)
              Track(s)
              • Intermediate
              • Panel Discussion
              • Room: South Pacific F
              • Session Number: CR2
              During the COVID pandemic, light duty work for injured workers has been a challenge for many employers. In this session, you’ll learn strategies to locate light duty work within your... Read More
              Speaker(s)
              Track(s)
              • Basic
              • Breakout Session
              • Room: Islander A-B
              • Session Number: STI2
              Virtually all businesses were forced to operate in a new and to some extent unknown environment as a result of the COVID-19 pandemic. Employers also saw a flurry of changes... Read More
              Speaker(s)
              Track(s)
              • Intermediate
              • Panel Discussion
              • Room: Islander F-H
              • Session Number: CI2
              From supplying personal protective equipment, implementing safety protocols & work-from-home transitions, employers and their partners have worked hard to protect employees from COVID-19. But what about their mental health? This... Read More
              Speaker(s)
              Track(s)
              • Intermediate
              • Panel Discussion
              • Room: Islander E-I
              • Session Number: IP2
              Many employers are now allowing some or all of their workforce to continue working from home part-time or even permanently. As a result, companies need to rethink their ergonomics programs... Read More
              Speaker(s)
              Track(s)
              • Intermediate
              • Breakout Session
              • Room: South Pacific A-B
              • Session Number: MP2
              When the former Director of the Ohio Bureau of Workers’ Compensation pharmacy program agreed to an audit of his pharmacy benefit management process, he had no presumptions about the outcome.... Read More
              Speaker(s)
              Track(s)
              • Advanced
              • Breakout Session

              Wednesday, October 20, 3:30 PM - 3:50 PM

              • Room: National Comp Theater
              • Session Number: CT4
              In today’s work environment, diversification is critical. Growing and maintaining an engaged workforce can be a significant challenge. How do you ensure ALL employees are engaged, understanding safety procedures, and performing their duties to their full capabilities? This session focuses on creating a better understanding of and providing tools for... Read More
              Speaker(s)
              Track(s)
              • Intermediate
              • CompTalks Theater

              Wednesday, October 20, 3:30 PM - 5:00 PM

              • Room: HQ Expo Hall - Bayside B

                Wednesday, October 20, 4:00 PM - 4:20 PM

                • Room: HQ Expo Hall - Bayside B
                • Session Number: CT5
                There’s very little discussion about it, and we tend to look the other way, but working in claims is a tough job. Dealing with people who have suffered loss is not easy, and the job often comes with little reward and respect for being on the front line of the... Read More
                Speaker(s)
                Track(s)
                • Basic
                • CompTalks Theater

                Thursday, October 21, 7:45 AM - 8:30 AM

                • Room: Bayside Hall C

                  Thursday, October 21, 7:45 AM - 5:15 PM

                  • Room: Bayside Foyer

                    Thursday, October 21, 8:30 AM - 9:45 AM

                    • Room: Bayside Hall C
                    • Session Number: GS2
                    The ideas and successful strategies adopted by the four winners of the 2021 Teddy Award, presented by Risk & Insurance, are on display here for you to take home and put in place. Representatives from this year’s award recipients explain how they applied innovative solutions to common and not-so-common workers’... Read More
                    Speaker(s)
                    Track(s)
                    • General Session

                    Thursday, October 21, 9:45 AM - 10:45 AM

                    • Room: HQ Expo Hall - Bayside B
                    Sponsored by


                      Thursday, October 21, 9:50 AM - 10:10 AM

                      • Room: National Comp Theater
                      • Session Number: CT6
                      Sustaining a musculoskeletal (MSK) injury in the workplace is costly and disrupts team morale and integrity. In addition, it diminishes the productivity and ultimately, the bottom line of the company. By embracing technology, empowering your employees to understand their MSK system, and offering them safe, simple and effective injury prevention... Read More
                      Speaker(s)
                      Track(s)
                      • Intermediate
                      • CompTalks Theater

                      Thursday, October 21, 10:20 AM - 10:40 AM

                      • Room: National Comp Theater
                      • Session Number: IT4
                      Many workers' compensation industry leaders are already embracing new AI technologies, but significant change is still needed if insurance companies are to be in the proper position to implement AI in their commercial claims business. In this session, AI and Insurance experts will cover what your company needs to do to... Read More
                      Speaker(s)
                      Track(s)
                      Sponsored by

                      • CompTalks Theater

                      Thursday, October 21, 10:45 AM - 11:45 AM

                      • Room: Islander A-B
                      • Session Number: LR2
                      Discover more about the federal government’s helpful law for those settling workers’ comp cases with Medicare beneficiaries. This session will discuss the Provide Accurate Information Directly (PAID) Act passed in... Read More
                      Speaker(s)
                      Track(s)
                      • Intermediate
                      • Breakout Session
                      • Room: South Pacific F
                      • Session Number: CI3
                      The U.S. would never be the same after March 2020. While the coronavirus had been in the country for at least a month, in March, cases began to jump at... Read More
                      Speaker(s)
                      Track(s)
                      • Intermediate
                      • Panel Discussion
                      • Room: South Pacific C-D
                      • Session Number: SS2
                      What is artificial intelligence? It is applying advanced analytics and logic-based techniques, such as machine learning, to decipher events, provide predictive analytics and automate decisions. Utilizing AI in workers’ compensation insurance... Read More
                      Speaker(s)
                      Track(s)
                      Sponsored by

                      • Breakout Session
                      • Room: South Pacific A-B
                      • Session Number: MP3
                      Opioids and many other categories of drugs are typically indicated for short-term use only. Even antidepressants, which are not considered to be addictive in the traditional sense, can be difficult... Read More
                      Speaker(s)
                      Track(s)
                      • Intermediate
                      • Breakout Session
                      • Room: Islander C
                      • Session Number: CR3
                      Join us for an interactive panel discussion addressing COVID-19 (and other communicable disease) claims and their unique impact on employers and workers’ compensation insurance carriers/TPA's. This all-star panel includes experienced... Read More
                      Speaker(s)
                      Track(s)
                      • Intermediate
                      • Panel Discussion
                      • Room: Islander F-H
                      • Session Number: CR7
                      The COVID-19 pandemic has exacerbated what was already a mental health (MH) crisis in this country. While a great deal of information is available about MH in general, information about... Read More
                      Speaker(s)
                      Track(s)
                      • Intermediate
                      • Breakout Session
                      • Room: Islander E-I
                      • Session Number: STI3
                      The value of onsite occupational health increased exponentially during the COVID-19 pandemic. Companies with onsite programs were better prepared to act quickly to implement workplace practices and policies to protect... Read More
                      Speaker(s)
                      Track(s)
                      • Intermediate
                      • Breakout Session

                      Thursday, October 21, 11:45 AM - 1:45 PM

                      • Room: HQ Expo Hall - Bayside B

                        Thursday, October 21, 12:00 PM - 12:20 PM

                        • Room: National Comp Theater
                        • Session Number: CT7
                        A variety of factors likely drive physical therapy utilization and affect outcomes. Many of these factors are considered psychosocial in nature and can be measured using standardized tools. These factors can then be evaluated for potential modification through treatment interventions which are patient centered and based on current evidence. Targeted... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • CompTalks Theater

                        Thursday, October 21, 12:30 PM - 12:50 PM

                        • Room: National Comp Theater
                        • Session Number: IT5
                        More than ever, we rely on analytics to guide us through the workers’ compensation business domain. Pharmacy clinical interventions are a set of powerful solutions that protect injured workers’ health, reduce cost and optimize the recovery cycle. To maximize the value of pharmacy clinical interventions, we leverage analytics to measure... Read More
                        Speaker(s)
                        Track(s)
                        Sponsored by

                        • CompTalks Theater

                        Thursday, October 21, 1:00 PM - 1:20 PM

                        • Room: National Comp Theater
                        • Session Number: CT8
                        Despite significant investments in time and resources, workers’ comp claim reviews often fall short of delivering the desired results. In an information-packed CompTalk, Leslie Batterson, director of Claims at Aon, will reveal top reasons claim reviews fail to meet expectations. Drawing on Aon’s research with 100-plus risk managers, treasurers and... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • CompTalks Theater

                        Thursday, October 21, 1:45 PM - 2:45 PM

                        • Room: South Pacific F
                        • Session Number: MP4
                        The panel will address the technology of virtual reality and the biopsychosocial approach to patient care, with a specific focus on decreasing claims volatility, claims cost, and returning injured employees... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • Panel Discussion
                        • Room: Islander C
                        • Session Number: IP4
                        Musculoskeletal disorders (MSDs), ranging from sprains and strains to muscle tears, are one of the leading causes of days away from work in many industries. However, preventing MSDs is not... Read More
                        Speaker(s)
                        Track(s)
                        • Basic
                        • Breakout Session
                        • Room: Islander A-B
                        • Session Number: IR2
                        Few industries have not been impacted by COVID-19, and many companies have felt the impact most severely on their bottom lines. Preserving capital has quickly become the difference between survival... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • Breakout Session
                        • Room: South Pacific A-B
                        • Session Number: LR3
                        How do you know your program is a success? When it comes to your litigation program, let’s take a deep dive into how to analyze your program. This discussion will... Read More
                        Speaker(s)
                        Track(s)
                        • Basic
                        • Breakout Session
                        • Room: South Pacific C-D
                        • Session Number: SS3
                        Episodes of care programs use a value-focused approach to treat an illness, condition or medical event by bundling all services associated with treatment into a single episode and payment. As the workers’... Read More
                        Speaker(s)
                        Track(s)
                        Sponsored by

                        • Breakout Session
                        • Room: Islander F-H
                        • Session Number: CR4
                        While COVID-19 challenged health care in many ways, a silver lining emerged—virtual care. Patients discovered that virtual care was engaging, convenient, and thorough. Now that telehealth has become an accepted... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • Breakout Session
                        • Room: Islander E-I
                        • Session Number: STI4
                        There’s been a significant shift in mental injury claims across the country. Presumption laws pertaining to PTSD cover police, firefighters and peace officers place the burden on employers to disprove... Read More
                        Speaker(s)
                        Track(s)
                        • Basic
                        • Breakout Session

                        Thursday, October 21, 3:00 PM - 4:00 PM

                        • Room: Islander E-I
                        • Session Number: IR3
                        This session will explore the basics of single parent captives, while highlighting the benefits that this structure could offer a workers’ compensation program and evaluating considerations a prospective captive owner... Read More
                        Speaker(s)
                        Track(s)
                        • Basic
                        • Breakout Session
                        • Room: Islander F-H
                        • Session Number: IP5
                        Presenteeism is a term we’ve heard for years — typically related to stressed, anxious, depressed, distracted, and unfocused employees. With Covid, we can add those suffering from “Pandemic Brain Fog”... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • Breakout Session
                        • Room: South Pacific A-B
                        • Session Number: MP5
                        Experts from the School of Public Health at the University of Colorado School of Health Sciences reviewed three years of data assessing the effectiveness of a biopsychosocial model to determine... Read More
                        Speaker(s)
                        Track(s)
                        • Advanced
                        • Breakout Session
                        • Room: South Pacific C-D
                        • Session Number: SS4
                        This session will focus on the impact of the pandemic on workers’ mental health and how employers must adjust to this new business environment to remain competitive in their respective... Read More
                        Speaker(s)
                        Track(s)
                        Sponsored by

                        • Breakout Session
                        • Room: South Pacific F
                        • Session Number: LR4
                        The regulatory landscape has changed significantly over the past couple of years in the wake of the pandemic and the 2020 election. We’ve seen changes across the spectrum — from... Read More
                        Speaker(s)
                        Track(s)
                        • Basic
                        • Breakout Session

                        Thursday, October 21, 4:15 PM - 5:15 PM

                        • Room: Islander F-H
                        • Session Number: CI4
                        The world is filled with “sides” that distrust the other. In workers’ comp, distrust and antagonism hurt the two primary stakeholders in the system – employers and injured workers. In... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • Breakout Session
                        • Room: South Pacific C-D
                        • Session Number: CR5
                        Injury recovery is also dependent upon claims philosophy, employee engagement, co-morbidities, psycho-social issues, and pain management. Employers are placing less emphasis on cost reduction and more emphasis on injured worker... Read More
                        Speaker(s)
                        Track(s)
                        • Intermediate
                        • Panel Discussion

                        Friday, October 22, 8:00 AM - 8:30 AM

                        • Room: Islander E-I

                          Friday, October 22, 8:00 AM - 11:00 AM

                          • Room: South Pacific Registration Counter

                            Friday, October 22, 8:30 AM - 9:45 AM

                            • Room: Islander F-H
                            • Session Number: GS3
                            The number of people seeking help for mental health conditions ballooned during the pandemic, bringing sharp focus to the role of mental health in workers’ comp claims. Ignoring the correlation between mental health and injury recovery can inflate the severity of claims dramatically. What’s the key to “buying the psych... Read More
                            Speaker(s)
                            Track(s)
                            • Intermediate
                            • General Session

                            Friday, October 22, 10:00 AM - 11:00 AM

                            • Room: Islander F-H
                            • Session Number: CR6
                            Improving support for injured individuals during workers' compensation or liability cases, especially during and after the settlement process, can result in lower program costs as well as better relationships with... Read More
                            Speaker(s)
                            Track(s)
                            • Basic
                            • Breakout Session
                            • Room: South Pacific A-B
                            • Session Number: LR5
                            As of now, 44 states have decriminalized marijuana or legalized it for medicinal uses. Federal legalization appears to be increasingly likely, if not imminent. Some states have already enacted legislation... Read More
                            Speaker(s)
                            Track(s)
                            • Intermediate
                            • Breakout Session
                            • Room: South Pacific C-D
                            • Session Number: MP6
                            The state of our health care system has seen unprecedented changes in the last year due to the COVID-19 pandemic. Tele-rehab has been at the forefront of these changes. How... Read More
                            Speaker(s)
                            Track(s)
                            • Intermediate
                            • Breakout Session