DDC FPO  

Evergreen,  CO 
United States
http://www.ddcfpo.com
  • Booth: 14071

About DDC FPO

DDC FPO is a strategic business process outsourcing (BPO) partner for the transportation and logistics industries that enables clients to focus on core competencies and achieve their goals.

As the freight-focused member company of The DDC Group — a worldwide network of BPO companies established in 1989 — DDC FPO serves clients in over 30 languages across North America, Europe, and Asia-Pacific.

What We Do

Our delivery framework for each solution is nimble, sustainable, and results-driven.

Who We Serve 

We leverage our interconnected system of people, processes, and technology to fuel growth for transportation and logistics providers worldwide.

  • Carriers and Hauliers
  • Third-Party Logistics Providers (3PLs)
  • International Freight Forwarders
  • Logistics Technology Providers
  • Customs Brokerage Firms
  • And More


 Videos

Meet DDC Sync

 Press Releases

  • Adding to 2020 and 2021 placements, freight business processing company DDC FPO is pleased to appear on the Inc. 5000 list of America's Fastest-Growing Private Companies for 2022.

    Today, Inc. revealed that DDC Freight Process Outsourcing, or DDC FPO, is once again on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents a one-of-a-kind look at the most successful companies within the economy’s most dynamic segment — its independent businesses. Facebook, Chobani, Under Armour, Microsoft, Patagonia, and many other well-known names gained their first national exposure as honorees on the Inc. 5000 list.

    "I am so proud of our quality and consistency. Both of which are delivered daily by our unbelievably dedicated staff,” said Jan Trevalyan, CEO of The DDC Group and DDC FPO. “This commitment can be seen within every team member at every level of our global organization.”

    The companies on the 2022 Inc. 5000 have not only been successful but have also demonstrated resilience amid supply chain woes, labor shortages, and the ongoing impact of COVID-19. With a median growth of 230%, America's top performing private businesses have generated $317.6 billion in total revenue and account for 1,179,282 jobs added.

    “The accomplishment of building one of the fastest-growing companies in the U.S., in light of recent economic roadblocks, cannot be overstated,” explained Scott Omelianuk, editor-in-chief of Inc. “Inc. is thrilled to honor the companies that have established themselves through innovation, hard work, and rising to the challenges of today.”

    Trevalyan added, “The consistency in growth and service is what enables our clients and partners to make the easiest decision they'll ever make to work with us. We care.”

    Well-known for its freight billing programs, DDC FPO has announced several new solutions and capabilities to the marketplace in 2022. These include:

    • Customer Care – the company's new customer support and inside sales suite of services
    • DDC Sync – the new in-cab mobile app with smart OCR and corresponding web portal product for trucking
    • new multilingual service hub in Serbia for The DDC Group global network under DDC FPO's sister company, DDC Outsourcing Solutions (DDC OS) based in the United Kingdom

    The DDC Group currently has operations across North America, Europe, and Asia. This year, DDC FPO's Leyte operation in the Philippines is celebrating its 30th anniversary.

    The company does not accept growth without responsibility. As corporate citizenship is a core value and pillar of the entirety of The DDC Group, DDC FPO consciously and actively works to make positive economic, social, and environmental impacts on society. In 2022, DDC FPO participated in initiatives to support St. Christopher Truckers Relief Fund, the Galisteo Basin Preserve, and Transaid, among others.

    When asked about the mobilization of DDC’s corporate social responsibility commitment, Trevalyan explained: “We encourage our teams to use our CSR as an opportunity to give back to their communities, to do good where they live and work.”

    “It must be a global effort to make an authentic, tangible impact,” he continued. ‘We ask our people to choose causes close to their hearts. The power is in their hands to make a difference where it matters most to them."

    Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at www.inc.com/inc5000

    About Inc.  

    The world’s most trusted business-media brand, Inc., offers entrepreneurs the knowledge, tools, connections, and community to build great companies. Its award-winning multiplatform content reaches more than 50 million people each month across a variety of channels, including websites, newsletters, social media, podcasts, and print. Its prestigious Inc. 5000 list, produced every year since 1982, analyzes company data to recognize the fastest-growing privately held businesses in the United States. The global recognition that comes with inclusion in the 5000 gives the founders of the best businesses an opportunity to engage with an exclusive community of their peers and the credibility that helps them drive sales and recruit talent. The associated Inc. 5000 Conference & Gala is part of a highly acclaimed portfolio of bespoke events produced by Inc. For more information, visit www.inc.com.

    About DDC Freight Process Outsourcing LLC 

    DDC FPO is a strategic business process outsourcing (BPO) partner for today's leading transportation and logistics providers that enables clients to focus on core competencies and achieve their goals. As the freight-focused member company of The DDC Group — a worldwide network of BPO companies — DDC FPO serves clients in over 30 languages across North America, the UK, Europe, and Asia-Pacific. Solutions include data-based, goal-driven front and back office programs such as Freight Billing, Customs Brokerage Processing, DDC Sync, and Customer Care, among others. To learn more, visit www.ddcfpo.com.

  • The freight business process outsourcer is recognized for solving specific challenges, improving processes, and creating a ripple effect of efficiencies across the entire value chain.

    For the second year in a row, freight-focused global business process outsourcing company DDC FPO has been recognized by Inbound Logistics magazine as one of the top 100 technology companies that support and enable logistics excellence.

    Every April, Inbound Logistics editors recognize 100 technology companies that support and enable logistics excellence. Using questionnaires, phone calls, personal interviews, and other research, Inbound Logistics  selects the Top 100 Logistics Technology Providers who are leading the way to efficiency for 2023. 

    Editors seek to match readers' fast-changing needs to the capabilities of those companies selected.  All companies selected reflect leadership by answering Inbound Logistics  readers' needs for simplicity, flexible pricing, ROI, and frictionless implementation.

    “Top 100 Logistics Technology Providers such as DDC FPO help customers navigate the complexities of global trade and expansion,” says Felecia Stratton, Editor of Inbound Logistics. “DDC FPO provides the technology solutions our  readers need to successfully manage their global enterprises, minimize disruption damage, and navigate changing trade currents. Accordingly, we’re proud to honor DDC FPO for their innovative solutions, which empower global logistics and supply chain excellence.”

    As a trusted partner to the transportation sector for over 17 years, strategic innovation has played a fundamental role in the evolution of DDC’s service delivery and solution development.

    DDC Intelligence, the company’s AI-powered, full-stack SaaS billing solution, transformed accounts receivables for motor carriers by bringing machine-learning into the bill of lading (BOL) process. 

    “At DDC, we invest in technological innovation that will give our clients a competitive advantage,” says Chad Crotty, DDC's Vice President of Sales. 

    Earlier this year, the company released DDC Sync, an enterprise application that combines a native Android app with automated, intelligent OCR mobile capture and a robust web portal to bring the data, people, and processes of freight operations into harmony. 

    DDC Sync empowers motor carriers to leverage their BOL data to its full potential right from the first mile. Benefits include streamlined back office operations, reduced human error, increased driver retention, and margin growth.

    “On average, DDC Sync allows for a six-hour head start on visibility per load,” says Richard Greening, DDC’s Global Technical Director. “With the ability to access critical data almost immediately, carriers can make informed decisions faster.”

    To learn more about DDC Intelligence, DDC Sync, and the company’s other tech-enabled services and solutions, visit: https://www.ddcfpo.com/services.

    The Top 100 Logistics Technology Providers list appears in all the April 2022 Inbound Logistics magazine editions. You can read it online here.

    About Inbound Logistics

    Inbound Logistics is the pioneering magazine empowering demand-driven enterprises. IL's educational mission is to guide businesses to efficiently manage logistics, reduce and speed inventory, and neutralize transportation cost increases by aligning supply to demand and adjusting enterprise functions to support that paradigm shift. More information about demand-driven logistics practices is available at www.inboundlogistics.com.

    About DDC FPO

    DDC FPO is a strategic business process outsourcing (BPO) partner for today’s leading transportation and logistics providers that enables clients to focus on core competencies and achieve their goals. As the freight-focused member company of The DDC Group — a worldwide network of BPO companies — DDC FPO is able to serve clients in over 30 languages across North America, Europe, Middle East, Africa, and Asia-Pacific. Solutions include data-based, goal-driven front- and back-office programs such as Freight Billing, Customs Brokerage Processing, and IT Outsourcing, among others. To learn more, contact DDC today.

  • Global BPO opens new operating location in the Balkan region to meet the growing demand for multilingual services.

    As the freight-focused member company of The DDC Group – a worldwide network of BPO companies – DDC FPO is excited to announce further expansion in the Balkan region with the recent opening of a new language hub in Belgrade, Serbia.

    The new site joins the global network of existing DDC locations throughout the United Kingdom, Bosnia and Herzegovina, the Philippines, and the United States, and it will be available to serve the clients of all DDC business units worldwide.

    The opening of this new language hub is part of a strategic expansion program that builds on DDC's existing operations and investment in the Balkans, and it is anticipated to grow rapidly in the coming months to meet the increasing demand for DDC's language services. 

    The new and diverse capabilities available will bolster the current multilingual customer service, customs brokerage, and other BPO capabilities for existing and future clients.

    The new facility aligns with DDC's hybrid working strategy, providing another regional hub for DDC's home-based workforce, enabling them to collaborate and learn together, whilst also providing a permanent home for office-based colleagues. Belgrade is an ideal location due to its proximity to DDC's existing centers in Bosnia and Herzegovina, improving both operational resilience and business continuity for clients. 

    DDC OS CEO John Callachan expressed his enthusiasm for the launch, stating "DDC's continued success is down to the passion and dedication of our talented team. This new center of excellence supports a more diverse language offering for our global customer base. We are really pleased to continue our investment in the Balkans. Belgrade complements our existing locations in Sarajevo and Banja Luka perfectly." 

    According to Jan Trevalyan, Group CEO and co-founder of The DDC Group, this new hub reinforces the robust nature of DDC's approach to service delivery.

    "Serbia represents the third chapter in our intention to be able to service our clients not only in multiple locations but also in 30 different languages and counting," Trevalyan stated. "We are excited to be entering into this new phase with planned expansion and geolocations in the near future in order to enable our customers to not only rely on our built-in business continuity but also to leverage the varying economies of scale offered by our strategic operating locations."

    About DDC FPO

    DDC FPO is a strategic business process outsourcing (BPO) partner for today’s leading transportation and logistics providers that enables clients to focus on core competencies and achieve their goals. As the freight-focused member company of The DDC Group — a worldwide network of BPO companies — DDC FPO is able to serve clients in over 30 languages across North America, the UK, Europe, and Asia-Pacific. Solutions include data-based, goal-driven front- and back-office programs such as Freight BillingCustoms Brokerage Processing, and IT Outsourcing, among others.

    About the DDC Group

    With over 30 years of proven business process excellence, The DDC Group has guided clients through globalization, market fluctuations, and technological determinism since 1989. As a worldwide network of BPO companies, we possess a wide array of resources, innovative technologies, proprietary workflows, subject matter expertise, and strong partnerships with key influencers in strategic regions and sectors. Our uniquely flexible and reliable framework enables us to maintain both unyielding business continuity and service level agreements despite market volatility. Across all of our member companies, DDC's 5,800 industry-trained experienced professionals apply their decades of experience to achieve compelling results for each of our clients worldwide. To learn more about The DDC Group and our brands, DDC OS, DDC FPO, and DDC AS, visit: https://www.theddcgroup.com/.

  • Freight business process outsourcing provider DDC FPO announces advanced customer experience solution, Customer Care.  The solution includes 24/7 customer support in more than 30 languages for transportation and logistics companies.

    DDC FPO, a global provider of business process outsourcing (BPO) solutions for the freight industry, has announced the launch of Customer Care, a new suite of services to resolve customer issues and drive sales success for its transportation and logistics partners in more than 30 languages. Ground parcel, priority express, & LTL delivery provider GLS-US of GLS Group is already reporting enhanced customer service with the new, multilingual solution from DDC FPO.

    GLS-US partners with DDC in many areas of its business, including the BPO’s well-known freight billing programs. According to Joe Bartone, Vice President of Solutions at GLS-US, leaning on DDC to improve its customer experience was a natural progression of the relationship between the two companies.

    “Customer satisfaction has never been more important,” said Joe Bartone, Vice President of Solutions at GLS-US. “I have been working with DDC for years, and I know I can trust them with this piece of my business.”

    Created as a result of conversations with DDC’s customers who have trusted the company with other business processes for many years, the Customer Care program is designed to turn the average customer lifecycle into a long-term relationship-building funnel and revenue driver while removing the burdens of recruiting and onboarding staff in-house.

    According to Donna Kintop, DDC’s Senior Vice President of Client Experience, the struggle to find and secure inside sales and customer service talent that is reliable, dedicated, and affordable is all too common. 

    “We have heard complaints about the never-ending quest to hire and keep people. The cost of employing customer service agents is exorbitant and with very high turnover,” said Kintop. “With DDC’s new solution, we save partners about two-thirds of their operating expenses.”

    Bartone added, “DDC’s Customer Care offering empowers GLS to meet growing customer expectations and build long-term business relationships at scale.”

    Customer Care from DDC solves staffing, spending, and other issues - including territories and time zone limitations, as well as labor elasticity during seasonal peaks and valleys. 

    Kintop explained that the program is not ‘One size fits all.’ “There’s no cookie-cutter solution,” Kintop said. “Each of our partners has unique recruitment and training needs. This solution is custom-built for each one.”

    The highly customizable and scalable suite of services includes omnichannel, multilingual customer service; support for internal processes, inside sales, sales support, and portfolio management. 

    Leveraging years of resolution experience in the highly specialized freight industry, DDC’s best-in-class platform combines automation and digital enablement with a professional, multilingual team of experts. The result is a renewed focus on creating positive experiences that generate repeat business and drive customer loyalty.

    With Customer Care, omnichannel support — including voice, text, chat, and email — is available 24/7/365 in over 30 languages. Customer Care agents are available to assist customers with:

    •         Product and service inquiries
    •         Shipment requests
    •         Order tracking
    •         POD retrieval
    •         Complaint resolution
    •         Tech assistance
    •         Field guidance

    In addition to customer-facing services, DDC’s Customer Care agents can also provide support for internal processes like call routing, accounts payable, debt collections, claims processing, as well as sales and portfolio management services like lead qualification, price quoting, load matching, and more.

    About DDC FPO

    DDC FPO is a strategic business process outsourcing (BPO) partner for today’s leading transportation and logistics providers that enables clients to focus on core competencies and achieve their goals. As the freight-focused member company of The DDC Group — a worldwide network of BPO companies — DDC FPO is able to serve clients in over 30 languages across North America, the UK, Europe, and Asia-Pacific. Solutions include data-based, goal-driven front- and back-office programs such as Freight BillingCustoms Brokerage Processing, and IT Outsourcing, among others.


 Products

  • Freight Billing
    Responsible for 30% of all LTL bills of lading in North America, DDC FPO’s freight billing experts serve in dedicated teams to capture and process bill of lading data....

  • Premium Freight Bill Processing Solutions

    Currently responsible for one-third of all LTL bills in North America, DDC FPO is known for its freight billing programs. We proudly support our partners with rapid processing, unbeatable accuracy, long-term cost containment, and reliable business continuity. Our customizable solutions are specifically tailored to achieve each business’ unique goals.

    Turn Your Back Office into a Profit Center

    • Scale Confidently: With our reliable, scalable team of freight billing experts behind you, you can confidently allocate your internal staff to core competencies while ensuring business continuity.
    • Cut Expenses and Increase Margins: Our partners experience immediate cost savings of 40-60% on average, with locked-in cost containment to protect against unforeseen circumstances.
    • Expedite Accounts Receivables: Our rapid processing speed drives tangible efficiencies so your organization can reduce DSO and get paid faster.
    • Boost Accuracy and Optimize Your Operations: Slash errors and gain visibility with quality metrics that ensure accuracy and keep your business running smoothly.
    • Retain and Grow Your Customer Base: Nurture customer relationships with faster, more accurate billing that outperforms the competition.
  • Customer Care
    Transform your customer service operation into a long-term relationship builder with multilingual, omnichannel communication....

  • Optimizing Transportation and Logistics Customer Experience with Maximum ROI

    DDC FPO transforms your customer service operation into a long-term relationship-builder that generates repeat business and drives your customers to choose you over your competitors. With DDC's reliable business continuity and freight industry expertise, your customer service will emerge as one of your brand's strongest assets.

    Our Customer Care services include:

    • Omnichannel, Multilingual Customer Service: Our commitment to timely and complete resolution is delivered in over 30 languages, across various communication channels, and for a diverse selection of key service processes.
      • Our experienced Customer Care agents are happy to help your customers with:
        • Product and Service Inquiries
        • Shipment Requests
        • Order Tracking
        • POD Retrieval
        • Complaint Resolution
        • Tech Assistance
        • Field Guidance
      • DDC offers holistic, multilingual, scalable, and high-quality service through Voice, Email, Live Chat, or Text.
    • Support for Internal Processes: Build better customer relationships and accelerate your internal processes. Our team can assist your organization with:
      • Call Routing
      • Accounts Payable
      • Debt Collections
      • Claims Processing
    • Inside Sales, Sales Support, and Portfolio Management: Grow your client base and take advantage of sales opportunities. Our experienced Customer Care agents can assist with:
      • Lead Qualification
      • Portfolio Management
      • Price Quoting
      • Customer Research
      • CRM Record Updates
      • Account Nurturing
      • Load Matching
  • DDC Sync
    Connecting every segment of freight operations to get your people, processes, and data working in harmony, DDC Sync offers a mobile app complete with smart, in-cab BOL capture and a web portal for terminal control....

  • It’s Time to Revolutionize Data Capture

    Today’s motor carriers are constantly seeking ways to boost efficiency, such as having drivers capture bill of lading (BOL) data while on the move to reduce turnaround time.

    However, most applications in use for this process don’t adequately capture data — they require drivers to capture an image of the BOL for historical record and key the relevant data. The result? Process fragmentation, human error, and longer turnaround times. Cumbersome procedures are created to side-step workflow incompatibility. Drivers spend less time delivering freight. Unnecessary investments are made in an effort to maintain a suboptimal operation.

    It’s time to leave these outdated processes in the rearview.

    Optimize Freight Operations by Empowering Drivers:

    DDC Sync arms you with effective terminal management and actionable insights to optimize your logistics planning for a truly synchronized business.

    Combining a native Android app for in-cab, smart bill of lading (BOL) capture and a robust web portal with strategic transportation support functions, this enterprise solution increases end-to-end transparency with cutting-edge driver tracking, real-time reporting, and automated alerts.

    DDC Sync captures data much quicker than current data collection methods, streamlining route and logistics planning while simultaneously reducing the workload for your back office teams.

    • Quickly Capture BOL Data
    • Drive Back Office Efficiency
    • Mutiply End-to-End Visibility

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