Maestro PMS  

Markham, ON & Boca Raton, Florida,  FL 
United States
http://www.maestropms.com

Trusted & Proven PMS Suite to Independent & Multi-Properties

Maestro is the preferred cloud hosted or on-premise All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive.

With industry-leading innovation and no-charge software version upgrades, Maestro provides a sophisticated solution that keeps hoteliers competitive with the freedom to move to any new environment as future business demands dictate. 

PMS | Sales & Catering | Club & Spa | Condo Owner | Memberships | Booking Engine | Mobile Apps | APIs

Click here for more information on Maestro PMS or click here to get your free PMS Buying guide.

Brands: Maestro PMS, the power to choose. Cloud, On-Premise, Self-Hosted & Private Cloud. 20+ integrated & touchless modules on a single database. 42 yrs serving independent groups with unparalleled support.

 Videos

 Press Releases

• Maestro PMS Deems ‘IACC Americas Knowledge Exchange 2023’ a Big Success (Apr 24, 2023)

  Strong attendance backed by an eagerness among attendees to network and learn is proof that group business and small meetings are back; As a ‘Diamond Sponsor’ Maestro speaks to the pros and cons of a holistic PMS with sales and catering software built in

   

  

  MARKHAM, ONTARIO, APRIL 18, 2023 — Attendance at the recent 2023 International Association of Conference Centers (IACC) America’s Knowledge Exchange is proof that the meetings business is back in full swing. Venue owners, operators, sellers, planners and hospitality enthusiasts gathered this month to share best practices and discuss daily challenges impacting their hotels. One hot educational topic was “Integration vs. Best of Breed in Sales & Catering Software,” hosted by Diamond Sponsor Maestro PMS.
  
  “We had a delightful time attending the IACC Americas Knowledge Exchange 2023,” said Margaret Legum, Maestro senior sales consultant. “It was a great opportunity to see old and new customers in person and reconnect with them after years of being away. Smaller regional events like this are quite powerful today, as they don’t overwhelm people with mass audiences and keep educational sessions and supplier visits manageable. Maestro PMS has always been a proud supporter of IACC, and we thoroughly enjoy showcasing our Web Browser based cloud and on-premises all-in-one PMS solutions to this important group of conference center operators.”
  
  By popular demand, Legum and Senior Sales Consultant Mark Kelly addressed a full assembly on the costs and limitations of operating with a dedicated sales-and-catering software vs. one that is integrated with an “all-in-one” PMS solution. The interactive session highlighted the benefits of a more holistic approach to event management while recognizing the strengths of dedicated sales and catering software when paired with a PMS that has strong group-management capabilities.
  
  “There is nothing more dynamic than learning from others,” Kelly said. “Hoteliers’ needs are always evolving and as technologists must continually redefine our solutions to meet their needs, the desires of meeting planners, and the demands of modern travelers. It was great to see so many people interested in learning more about the future of sales and catering and how to determine which type of solution is best for their hotels. An automated sales-and-catering solution with intuitive contact CRM and team communication tools can free-up operators from administrative tasks, improve internal communications and allow the operations team to focus more on the client and their attendees.”
  
  The Sales and Catering Module within Maestro PMS features:
   

  • Multi-property, single account history
  • Full contact management, automated CRM & task messaging
  • Seamless group management across departments
  • Secure digital contracts with e-sign
  • Pre-Payment Portal
  • Multi Room availability display options
  • Diverse Budget, Pace and activity reporting
  • Online attendee/planner portal, custom group landing pages
  • Direct rooming list, rates & availability access
  • Integrated online guest management capabilities

  
  According to the 2023 Global Meetings and Events Forecast, the meetings and events industry is experiencing an unprecedented recovery, and all signs point to a busy 2023. Internal meetings will be the fastest growing category in 2023 across all regions, with the U.S. leading the way, followed by Latin America, Europe and Asia.
  
  “The hospitality industry needs to keep abreast of technology more than ever, and smaller events like this one produced by IACC bring people together safely and effectively,” said Warren Dehan, Maestro PMS president. "Demand among travelers for contactless technologies is not going away. Therefore, it’s imperative that technologists bring their personalized and touchless mobile guest service tools to the market and showcase how operators can enhance the guest experience and deliver a safer stay. It’s exciting to see travelers returning and in-person events making a comeback in a big way.”
   

  
  

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Joey Tang, Maestro PMS
  info@maestropms.com

• Maestro PMS Adds Tripleseat to its Roster of 800+ Partner Integrations, Gives Clients New Option to Seamlessly Manage Group Bookings & Events (Apr 24, 2023)

  Hotels, resorts, and conference centers can now push/pull room availability, rates, and pick-up revenue from the popular Tripleseat sales-and-catering platform into the leading Maestro property-management system, ensuring clean data in real time and better guest room control

   

  

  MARKHAM, ONTARIO, APRIL 4, 2023 — The meetings and events industry is experiencing an unprecedented recovery, and all signs point to a busy 2023, according to the American Express 2023 Global Meetings and Events Forecast. To ensure frictionless execution of group bookings from reservations to checkout, Maestro PMS has formed an integration partnership with web-based sales and event management platform Tripleseat.
  
  Together these technology providers are streamlining event data and pulling group room block information — including room types, rates and allocations — from the Tripleseat sales-and-catering system and pushing it into Maestro PMS. This automated process ensures that clean data is available to sales-and-catering teams in real time, eliminating headaches for meeting planners and greatly improving the stay experiences of event attendees.
  
  “The Maestro/Tripleseat integration partnership was formed at the request of our mutual customers,” said Warren Dehan, Maestro President. “Together, we are enabling group sales and catering teams to book, manage, and plan guest room blocks and share that information with Maestro PMS for fast and accurate booking and billing. Not only does Tripleseat push the name of room block details, but it enables operators to better forecast inventory and revenue. There are a lot of moving pieces when it comes to event management. Tripleseat and Maestro PMS are streamlining communication to prevent operational disasters like overbooking from ever happening.”
  
  Features of the Maestro PMS and Tripleseat integration include:
   

  • Room inventory is sent from Maestro PMS to Tripleseat once a day for the next 365 days.
  
  
  • Guest room block from Tripleseat to Maestro: Once the guest room block is created in Tripleseat, the room block details will go into Maestro in real time and create the group in Maestro. In addition to rates and room types, information sent to the PMS will include the following: block release date, booking name, room block name, account and contact, and booking notes.
  
  
  • Guest room block pickup from Maestro to Tripleseat: When a room is picked up in Maestro, it will update the pickup count in Tripleseat and on the hotel, resort, or conference center’s guest portal. Occupancy will be reflected in pickup counts. Pickup updates occur in real time.

  
  “Hotel management is a complex business. We are thrilled to partner with Maestro PMS, streamlining group booking and events management and reduce the room for error by teams working in silos,” said Jonathan Morse, CEO of Tripleseat. “Our mutual clients requested this integration, and we are always happy to help make their job easier.”
  
  As hotel operators work towards closing the labor gap, integration partnerships like Maestro PMS and Tripleseat are enabling operators to work smarter, not harder. This joint solution not only ensures that no event details or revenues slip through the cracks, but it greatly improves the event experience for planners and attendees alike. The smoother the stay, the more likely group business will return.
  
  “We are delighted to be working with Tripleseat to lessen the stress placed on today’s operators and planners,” Dehan said. “Together we are working towards increasing sales and positive online reviews without increasing a hotel’s workload. The Global Meetings and Events Forecast shows ‘in-person meetings are roaring back in 2023 and have already surpassed 2019 levels’ across North America. While attendees want to see each other in person after suffering from virtual fatigue, the costs to support these guests continue to rise due to higher labor, food, and other fixed costs, not to mention the impact of inflation. We as hotel technologists must continue to work together to create ways to offset workload for staff, streamline operations, and ultimately exceed the expectations of guests.”
   

   

  About Tripleseat

  Tripleseat is a sales and event management platform used by 15,000+ restaurants, hotels, and unique venues. The Tripleseat Hotels platform enables group sales and catering teams to drive leads, book, manage, and plan events from guest room blocks to banquet space and every detail in between. Our features, paired with software partner integrations, make Tripleseat the leading software for today's modern hotel. To learn more about group bookings with Tripleseat Hotels or to schedule a demo, please visit tripleseat.com/products/hotels.

   

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Macarena Lorenzini, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• Maestro PMS Recognizes Hotelier Challenges, Innovates to ‘Voice of its Clients’ (Apr 24, 2023)

  Leader in cloud and mobile hospitality property-management systems continues investing in greater ease-of-use and onboarding capabilities to benefit independent hotels and resorts

   

  

  MARKHAM, ONTARIO, FEBRUARY 22, 2023 — Maestro PMS, the hospitality industry’s most trusted and proven provider of web and mobile property-management systems, deployable in the cloud, on-premises or any hosting environment, recently added a number of new features to its leading all-in-one PMS solution. The updates are a regular part of Maestro’s innovation strategy tailored to ensure its customers remain on the cutting edge of PMS technology. Maestro’s refreshed UI has taken inspiration from modern design trends across the industry, including consumer applications. New additions include updated color palettes and a dark mode designed to present information clearly on modern displays and reduce eye fatigue of users who often spend extended periods of time using property-management applications, informed by key aspects of WCAG 2.0 (Web Content Accessibility Guidelines).
  
  “Maestro continues to be an innovator among hospitality PMS providers thanks to its latest investment in streamlined toolsets across our entire platform,” said Warren Dehan, President of Maestro. “Improving ease-of-use is crucial to daily operations and simplifying the onboarding process to ensure hotel employees can continue offering the highest level of service to guests. All Maestro upgrades derive from a consolidated team effort, feedback from users, successes within the tech industry, and adhering to universal standards.”
  
  Maestro has also refined its core Web Browser PMS capabilities with the release of version 5.6. It provides an extensive overhaul of the front desk, sales and catering, maintenance, and other departments. Through the update, front desk workers benefit from hundreds of enhancements including access to better tools for managing housekeeping credits, tracking a unified Person Category count for single and multi-room reservations across all Maestro applications, and assigning customized URLs to be made available to guests during the reservations process. Other innovations include reworked lost-and-found functionality to focus on property-specific items, more control over the process behind creating industry-standard Crystal Reports, and mandatory flag options addressing age, height, and weight for guests when completing an activity booking.
  
  Additional feature enhancements include:
   

  • Universal design: Maestro’s PMS interface design was created to mimic the simplicity of consumer applications, making it easier for new hires and longtime staff members alike to manage hotel operations and on-board team members quickly.
  
  
  • Mobile-first layout: Created with frontline operators in mind, Maestro’s cloud-based tools offer access to the hotel PMS anywhere through any modern web browser, unencumbered from any reliance on applications.
  
  
  • Learning tools & Live Chat: Maestro continues to improve the resources available through its E-Learning center, which allows staff to self-learn with delivery of report cards, one-on-one tutorials, and live chat to help assist hotel workers with any challenge.
  
  
   

  “While these may seem like small enhancements, they are in direct response to client requests and have a large impact on how operators manage their properties today,” Dehan said. “Maestro will continue making small refinements and large adjustments to improve its PMS solution capabilities. The newest updates rolling out across Maestro’s system show the company is quickly reacting to the most significant challenges operators are facing daily. We encourage our clients to keep their requests coming through our streamlined enhancement request process. Together we are making Maestro the leading all-in-one PMS in the industry.”
  
  For more information on Maestro PMS, visit maestropms.com.
   

  
  

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Macarena Lorenzini, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• Maestro Expands All-In-One PMS to Provide ‘Everything Hotel’ via Strategic Solution Partnerships (Apr 24, 2023)

  Anything Hotel joins Maestro’s growing partner network giving users one-stop access to Meta, digital marketing, social marketing, branding, website design and more

   

  

  MARKHAM, ONTARIO, FEBRUARY 7, 2023 — Maestro has entered 2023 with its eyes keenly fixed on building more strategic partnerships that make sense for hotel and resort groups. One of its first initiatives is to become the most comprehensive, all-in-one solution for users – from its coveted front- and back-of-house software and contactless mobile tools to now include omnichannel marketing. Recently Maestro teamed with Anything Hotel to give users access to Meta, digital marketing, social marketing, branding, public relations, website design and optimization services.
  
  “It’s impossible to be all things to all people, but with the right strategic partners, you can certainly come close,” said Warren Dehan, Maestro President. “One of our goals for 2023 is to give users easier access to our 800+ solution partners by creating the ‘Maestro Marketplace’ on our website. This will include not just peripheral property systems, GDS/OTA channel partners, revenue-management systems, kiosk providers, and hundreds of other systems complementary to the Maestro ecosystem, but it will also fill the large gap for marketing services that our customers have been asking for. Today more than ever operators are telling us they want a one-stop-shop for ‘everything hotel,’ and Maestro is committed to delivering just that by adding ‘Anything Hotel’ as our newest strategic partner.”
  
  According to the 2023 Travel Outlook and AHLA Booking Index released this month, 50% of U.S. adults polled say they plan to travel for business or leisure over the next three months, with 75% of business travelers and 52% of leisure travelers choosing a hotel as their lodging accommodation. Three in five (60%) say they are more likely to stay in a hotel this year than last. Business travelers’ interest in bleisure travel remains strong, with nearly all workers (84%) whose jobs involve travel indicating interest in extending their work trips for leisure. Reaching and attracting these travelers will take strategic omnichannel marketing.
  
  Propel Your Property
  Anything Hotel provides omnichannel hospitality marketing focused on growing brands through Meta, digital and social marketing, public relations, branding, website design and optimization as well as property-management services. The company estimates that, on average, its return on ad spend for digital marketing is a 28X return, while social marketing is a 18X return and Meta earns a return of more than 35X. Its property-management side produces on average an uplift to 58 percent in gross operating profits while reducing dependence on online travel agencies by an average of 15 percent in the first year.
   

  “Anything Hotel’s second-to-none, award-winning results in all areas of digital, Meta, social marketing and PR, woven into the fabric of Maestro’s best-in-class software platform, gives hoteliers complete control of their properties’ management and facilities, whilst creating outstanding direct revenue generation, unparalleled ROI on advertising and marketing spends, and significant uplifts in GOP and asset values,” said Anything Hotel Founder & CEO, Rich Tuckwell-Skuda. “We’ve worked alongside Maestro for more than five years and we know when a client of either enlist the services of the other, the results and immediate uplift in operational excellence, direct revenue and the reduction in OTA commission fees are astounding.”
  
  "We are delighted to add Anything Hotel as our newest marketing partner," Dehan said. "Both companies are committed to providing the ultimate in customer service and support, and we are confident that our customers will see tremendous results as they more aggressively market their hotels to the business and leisure travelers eager to stay in hotels once again.”

  
  

  About Anything Hotel

  Anything Hotel is an award-winning industry leader in hospitality marketing, delivering exceptional ROAS through Meta, digital marketing, public relations, branding, and property-management services. Through strategic forward thinking and the implementation of emerging technology, Anything Hotel ensures bottom line growth and brand loyalty for both independent and branded hotels and resorts throughout the Americas, Caribbean, and Europe. Through strategic partnerships and administration of advanced ancillary systems and services, Anything Hotel provides clients with an exceptional range of solutions for all their marketing needs.

   

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  
  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Joey Tang, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• Maestro Examines What Independent Hoteliers Want from their PMS’ in 2023 (Apr 24, 2023)

  Leader in hospitality property-management systems shares what its clients say and discusses the shared passion for technology innovation to meet customer demands and exceed guest expectations

   

  

  MARKHAM, ONTARIO, JAN. 24, 2023 — Maestro PMS, the hospitality industry’s most trusted and proven provider of cloud and on-premises Web and Mobile property-management systems, is entering the new year with a fresh perspective on what hoteliers want from their mission-critical property systems. Coming off the heels of its Annual User Conference, Maestro team members spoke to customers to gain insight into their wants, needs, likes and dislikes related to training, operations optimization, product features/functionality, deployment flexibility and the role of the PMS to help them maintain close relationships with guests.
  
  “Maestro has been developing innovative hospitality software for more than 45 years,” said Audrey MacRae, Maestro vice president. “We build advanced, flexible technology and maintain an unrivaled dedication to customer service. Maestro has been in the market as a privately held organization longer than most PMS system providers and our platform is mature, stable, and proven. The sophistication achieved with a long history of working with clients and recognizing market demands has allowed us to offer an innovative and robust all-in-one solution rare in the marketplace. With a leadership team passionate about technology innovation, Maestro’s Cloud, Web and mobile solutions are – and always will be – leading edge.
  
  “We believe in providing not only the software hospitality operators need to be successful, but the integral services to back it up and ensure it is always at optimum performance and clients are thriving,” MacRae said. “We support this through a commitment to protecting our client's investment, demonstrated by listening to our customers and incorporating their input into our roadmap for the development of our software and delivery of our services. We are providing what they need, the way they ask for it.”
  
  What do hoteliers say they want from their PMS in 2023 and beyond? Here are the Top 5 responses:
   

  1. Intuitive software that is easy to use and widely adaptable with flexible training options.
  2. Technology that is continually enhanced based on customers’ request and free upgrades to new versions.
  3. Cloud hosting in “any” cloud for easy accessibility, accommodation of corporate IT environments and increased security.
  4. Open APIs and easy integration to trending third party systems to keep their solution robust.
  5. Support of touch and mobile devices to streamline service and engagement.

  “The good news for hoteliers is that this PMS functionality ‘wish list’ already exists within Maestro PMS,” MacRae said. “Our software is always NEW because it’s always evolving and it is geared to help independent hoteliers generate more revenue, create a productive working environment, and maximize staff efficiencies. Based on customer feedback, and the constant demand for the Maestro solutions out in the market, we are meeting their needs … but don’t just take our word for it. Here are comments from customers discussing what they like best about Maestro.”
   

  • Cloud Based & Responsive
    “Previously, our hotel used to have an on-premises PMS with a physical server located in our hotel, but Maestro’s cloud services won us over. What attracted me to their system the most is the all-in-one concept at work throughout the program that helps me run the hotel’s day-to-day operations, as well as their direct support. We had many instances where Maestro’s live chat came in very useful, such as moments where a guest was physically in front of us, and we were unable to complete a transaction, a credit card would not be accepted, or a reservation was lost. Within 30 seconds of opening the chat session we were able to resolve the entire issue, all while the guest was patiently waiting, which speaks to how fast and efficient Maestro’s live chat help is.” — Benjamin Elgrably, General Manager at Bay Pointe Inn Resort
  
  
   

  Maestro is platform independent, and therefore it can host a hotel’s PMS in the Maestro Cloud, on-premises with the server onsite, or self-hosted by the hotel in its own cloud all with the same Maestro functionality, support for integrations, and ease of access through a Web browser. This autonomy is transparent to the end user. If self-hosting works today but is not optimal tomorrow, hoteliers can simply switch their hosting status without penalty. At Maestro, cloud hosting is synonymous with convenience. No matter which deployment option operators choose, each will support a safe and secure digital guest experience with the latest mobile, contactless, and web-based technologies including our extensive integration and API libraries to enhance the guest journey.

   

  • Modern & Mobile
    “The fact that Maestro [allows users] to move between pages and windows at any time is very helpful. We are now using mobile tools… and are preparing to introduce digital registration cards, which will enable the guests to register before their arrival, making the check-in process much faster and smoother. [Hotels] need to find new ways of using the staff that we have in a more efficient way. The contactless options that Maestro offers enable us to activate our staff in ways other than sitting at the desk and constantly putting information into the system. Features such as self-check-in also help with operations in a number of ways.” — Isabela Todorov, Front Office Manager and Corporate Master Trainer at Cape Resorts

   

  Maestro’s mobile check-in/-out and digital registration options speed service and get guests in and out of their rooms quicker. Its GuestXMS guest and staff SMS/text messaging tool provides labor benefits, from post check-in messages for guests to addressing guest concerns throughout their stays without forcing them to visit or phone the front desk. GuestXMS encompasses on-site staff text messaging, guest surveys, a 24/7 chat concierge, incident and case management actionable dashboards and reputation/guest sentiment analysis to blanket the entire guest journey.

   

  • Customizable & Efficient
    “We've been with Maestro for several years, and we've seen how the company has developed and added new features over time, including adding features we've asked for or adjusting an existing feature to meet our needs. Maestro can customize, up to a certain point, what you need to run your operation efficiently. I personally use Maestro’s web-based PMS on my hotel’s desktop, but some users choose to access the traditional Maestro Windows system depending on what they are doing. This allows us as operators to leave it up to the individual worker to decide what they're most comfortable using.” — Larry Weiss, Controller at The Olde Mill Inn and Grain House Restaurant

   

  Maestro’s Web browser-based systems give operators the freedom to control their properties from anywhere and use a variety of devices, something that has become a necessity due to limitations on available labor and the growing need for operational flexibility. With interdepartmental and cross-property staff communications capabilities, guest self-service tools, advanced rate and yield management and reputation management, as well as an all-in-one multi-module approach to managing all facets of the operation in a single, centralized system, Maestro’s Web browser-based system has the right suite of tools to improve efficiency and agility.

   

  • Supportive & Caring
    “Maestro's support and sales teams are all very customer focused. I've worked with partners at previous properties that treat you almost like a test case. These [companies] are simply there to quickly answer a question or pass you off to another team member that might be able to help. By comparison, Maestro's support team and other team members really follow through with assisting operators with any challenges they are having. They walk you through the steps, make efforts to connect with you, and not just fix the problem, but help to ensure that the problem doesn't continue to happen.” — Cory Nuckolls, Director of Guest Services at Lake Junaluska Conference & Retreat Center

   

  Maestro is known industrywide for its Diamond Plus service. The company offers a comprehensive suite of services and tools designed to maximize operational efficiency and staff productivity backed by a 24/7 call center; free version upgrades; on-demand live one-on-one refresher training; in-application live chat, online user guides, tutorials, and direct email support; complimentary live learning webinars; an e-Learning user website; and professional productivity audits.
  
  “The success of our clients is the motivating force behind every action at Maestro,” MacRae said. “Our roadmap for 2023 is relevant and exciting. We will continue to listen and engage with our clients to supply the technology tools to help them better serve their guests and contribute to their bottom line. The takeaway is this: Maestro is NEW today, and it will be NEW tomorrow.”
  
  For more information on Maestro PMS, visit maestropms.com.

   

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Joey Tang, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• With Pace of Progress in Hospitality Slated to Move Onward and Upward, Maestro Presents its PMS Roadmap for 2023 (Apr 24, 2023)

  The leading provider of property-management systems for independent hotels is poised to meet the rising demand for cloud hosting, mobile tools, enhanced two-way texting, marketplace integrations, heightened security, and online gift carding in the new year

   

  

  MARKHAM, ONTARIO, JANUARY 10, 2022 — “The secret of change is to focus all of your energy not on fighting the old, but on building the new.” When it comes to hotel property management system technology, this quote by Socrates is apropos. Last year, Maestro made five industry predictions for the evolution of PMS. While contactless technology did become more prevalent within the PMS in 2022 and many hotels added two-factor authentication at login to improve data security, neither reached mass adoption. While some PMSs are supporting additional payment products and adding integrations to OTA channels and the major customer-relationship management platforms, many still lack the functionality. But there is some good news . . .
  
  Technology budgets are increasing this year. According to the newly released 2023 Lodging Technology Study, 69 percent of hoteliers plan to increase their IT budgets in 2023, with 30% rolling out and implementing new solutions. What’s driving the spend is traveler’s desire to embrace mobility and self-service. Mobile reservations, mobile check-in, and mobile room keys will be adopted by 100% of respondents this year. Additionally, 88% said they will be adopting contactless payments, and 62% facilitating check-in/out via kiosk. When it comes to enterprise software, the study reports “significant movement in property-management systems (PMS) … with hotel operators carefully noting the rapid escalation of technology that has occurred in the past 36 months and recognizing that PMS must evolve too.” Sixty-nine percent of hotel operators said they plan to add, upgrade or switch PMS providers this year.
  
  “The pace of progress is not immediate in hospitality,” said Warren Dehan, Maestro President. “As more and more hoteliers realize it will never be ‘business as usual,’ they are finally taking the steps needed to evolve and build a new technology roadmap for change. The lack of qualified labor continues to be a major challenge, and it’s spurring demand for self-service solutions that must tie to the PMS. Some hoteliers say they plan to phase out the front desk within five years, so for them, self-service will become the norm. To ensure they are still delivering personalized service, the technology must be convenient, and it must capture guest data at a rich level and store it in the PMS, whether it resides in the cloud or on-premises. Regardless of how guests prefer to engage, hotels are still in the people business. They must ensure the technology they invest in can enhance both staff and guest experiences and they must implement mobile and self-service tools their guests and staff are comfortable using.”
  
  How will the PMS evolve in 2023? Here are 6 things hoteliers can expect from Maestro PMS:
   

  1. Cloud hosting growing in demand. Cloud-based PMS is not new, but a cloud PMS designed holistically for full-service independents with complex operations is a BIG plus for operators. Because Maestro is platform autonomous, it can host a hotel’s PMS in the Maestro Cloud, on premises with the server onsite, or be self-hosted by the hotel in its own cloud all with the same Maestro functionality, support for integrations, and ease of access through a Web browser. This autonomy is transparent to the end user. If self-hosting works today but is not optimal tomorrow, hoteliers can easily switch their hosting status without penalty. At Maestro, cloud hosting is synonymous with convenience.
  
  
  2. Contactlessness remains relevant. As the Hospitality Technology study shows, there is a heightened demand for mobile check-in/out and mobile keys. As such, Maestro’s new Touch-Version for front-line users is completing beta testing and will be available to hotels in 2023. The Touch Version will give staff access to Maestro in the way they work best and it can be leveraged for curbside check-in or for line-busting during high traffic check-in/-out times, all working as part of the entire Maestro all-in-one ecosystem. While some operators believe it is inhospitable to engage guests with technology, many travelers prefer it – especially those requesting a mobile key and those preferring to place delivery orders or engage with property staff by mobile device via two-way text apps. Maestro is seeing immediacy from customers requesting contactless PMS tool installation as mobile and self-service continue to grow in demand.
  
  
  3. Demand for ransomware protection rises. Today there is an abundance of ransomware attacks vs. data breaches at hotels. Most properties are not leveraging their IT departments properly and backing-up data consistently. Those choosing a Maestro cloud hosting environment can avoid these threats. Hotels that host their PMS onsite or choose to self-manage must be mindful to back-up all data regularly as a precaution.
  
  
  4. Integrations prove integral to operations. As more hotels implement new technologies, the demand is rising for those solutions to communicate with the PMS. In 2023, Maestro is planning to catalogue its’ over 800 integration partners in a “Maestro Marketplace” accessible on its website to enable users to access a well-organized list of integration partners, from peripheral property systems to GDS/OTA channel partners, Revenue Management Systems, Kiosk Providers, and hundreds of other systems complementary to the Maestro ecosystem.
  
  
  5. Service, Service, and more Service. With the breadth of features and tools being delivered by a PMS technology provider for total property automation, it is paramount that the help desk services are as innovative and responsive as the PMS itself. Maestro will add even more to its already leading services by expanding the built-in instant live chat help. More self-learning video tutorials to onboard new and seasonal hires easily while providing a monitored environment with report cards. To maintain Maestro’s reputation for outstanding service, Maestro has also expanded its Help Desk by adding staff and cross-training team members to serve customers more effectively and protect their PMS investment.
  
  
  6. Gift Cards will Drive Revenues. Selling gift cards redeemable for hotel stays and amenities is a viable way to drive millions of dollars in untapped revenues without impacting service. In 2023, Maestro will deploy a mobile and browser web app to enable hotel customers to sell gift cards online to travelers and gift-givers. While Maestro has had a gift card platform for years, the new online functionality will be built into the PMS with hotels paying a flat support fee rather than a per-transaction fee.

  “Based on the success of the latest mobile online gift card web app, we are looking to enhance our owner and member portals as well in 2023,” Dehan said. “The portals give condo hotel owners remote and real-time access to see all reservations — past, present, and future — on the books, gauge the performance of their investments, and even stay updated on expenses. Owners really appreciate this feature, and it is something scarce in a PMS offering. The enhanced tools will give owners more transparency in 2023 and beyond. These developments and others are being delivered to strengthen Maestro’s all-in-one environment further.”
   

   

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Macarena Lorenzini, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• Leader in Hospitality PMS Partners with Hotel Operations Innovator to Give Six JARO Hotels More Control Over Their Properties (Apr 24, 2023)

  
  Maestro PMS is enabling more hotel communication capabilities through integration with RoomChecking via extensive API integration

  

  MARKHAM, ONTARIO, NOV. 8, 2022 — Maestro PMS, the leader in cloud hosted, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with RoomChecking, a hospitality software provider who has aggregated every aspect of operations and communication into a digital platform that can be accessed from anywhere on property. Through integration with Maestro, RoomChecking allows hoteliers to simplify housekeeping operations, identify priorities, and maximize operational efficiency, all while creating a more positive working environment for hotel associates.
  
  “Maestro’s integration with RoomChecking addresses several of the communications challenges facing hotel operators today, from improving housekeeping efficiency to more effective crisis management notification,” said Warren Dehan, president of Maestro. “Together with RoomChecking’s impactful suite of communications tools, and Maestro’s best-in-class property-management capabilities, we are providing yet another way for our hotel partners to remain in control of their property, despite having fewer hands on deck.”
  
  Operating a hotel today can be a challenge due to limited available labor and rising guest expectations. To deliver a positive guest experience, operators must embrace new methods of communication between different hotel departments. As a result, Maestro is continuing to invest in integrations that allow hoteliers to provide more control over their properties by giving individual workers greater access to information.
  
  Using RoomChecking, hotel operators can control everything from maintenance to housekeeping priorities, employee scheduling, guestroom management, and more. The system allows individual workers to flag necessary tasks and problems, such as maintenance issues or priority guests who require additional service. This platform is also invaluable for crisis management and time-sensitive messages, thanks to its ability to push messages from one department to another in a moment’s notice.
  
  RoomChecking also collects data and logs from communications and can analyze this data over the long term to discern trends capable of improving operational efficiency. By examining this data, hotels can discern which areas of the hotel need additional attention and even diagnose chronic issues such as HVAC maintenance or Wi-Fi dead zones.
   

  Working Together at JARO Hotels
  RoomChecking enables hotel workers to take ownership over different aspects of hotel operations, particularly thanks to its access to the cloud, and integrations with Maestro’s leading PMS. These integrations make the technology fast and simple to roll out in an active hotel environment without interrupting operations. Today, six JARO Hotels across Canada are live with RoomChecking and Maestro’s integrations.
   

  “RoomChecking has been a WOW for our housekeeping and maintenance team,” said Nadine Bolduc, General Manager at JARO Hotel Plaza Québec. “This program is the most accurate for communication between departments. Without RoomChecking and Maestro, our team would be lost. This technology should be in place in every hotel.”
  
  Thibaut Godicheau, Ambassador at RoomChecking, had this to say: “Running a hotel can be difficult but communicating in a hotel environment doesn’t have to be. I have seen many housekeeping and maintenance workers run from one corner of a hotel to another as they try to get a handle on each crisis after it arises, and we founded RoomChecking to prevent situations like these from ruining the hotel experience for both guests and workers. We are excited to partner with Maestro and deliver these capabilities to more operators across Canada and return agency to hoteliers everywhere.”
  
  For more information on Maestro PMS, visit maestropms.com. For more information on RoomChecking, visit roomchecking.com.

   

  About Maestro

  Maestro is the preferred cloud hosted and on-premise PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a safe and personalized experience. For over 42 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  About RoomChecking

  RoomChecking is a solution dedicated to operational teams of your hotel and interfaced in “2WAYS” with many PMS. It offers to manage the hotel work in real time and optimize their daily lives. No more loss of information or misunderstanding. RoomChecking lets tracking, scheduling, and managing tasks for all of the staff instantly. User interfaces have been designed to be accessible to all, which simplifies daily operations, exchanges between services and communication with the PMS. RoomChecking is installed in nearly 300 hotels around the world.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Macarena Lorenzini, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• Maestro Showcases Unified, Seamless Guest Booking Journey with All-In-One PMS Solution at Independent Hotel Show London (Apr 24, 2023)

  Web browser-based cloud and on-premises PMS technology provider will demonstrate full suite of modules and latest innovations including their Mobile Guest Engagement and Mobile Staff Operations Line, a NEW Frontline User Tablet Application, and NEW Integrated Technologies

  

  MARKHAM, ONTARIO, SEPTEMBER 28, 2022 — Maestro is heading to London next month to showcase the latest in cloud and on-premises Web browser property-management systems. As an exhibitor at the Independent Hotel Show, to be held October 4 and 5 at Olympia National Hall, Maestro will demonstrate why it is hailed the preferred PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. In addition to Maestro’s browser-based platform with flexible deployment options in the cloud, on premises, self-hosted, or private cloud, attendees will also see Maestro’s complete line of mobile, tablet and touchless apps to create a seamless, unified guest booking journey and centralize the guest itinerary while also adding conveniences, personalization, and operating efficiencies for guests and staff alike.
  
  “We are eager to see our clients in attendance as well as introduce our full suite of solutions to other UK hoteliers at the Independent Hotel Show,” said Warren Dehan, Maestro President. “With our solutions we strive to give operators the power to choose how they wish to deploy a modern Web browser-based PMS. Operators needn’t feel pushed adopt only a cloud system to gain the modern convenience of a web browser-based system. So, we worked hard to maintain flexibility for the independent hotelier to work the way they choose, while delivering a sophisticated PMS suite including mobile and contact-free innovations for both guests and their staff. They have choices, and our team will be standing by to discuss their needs and how we can satisfy them.”
  
  While at Stand 1510, hoteliers will experience:

  • Guest Engagement Strategies & Tools
  • Business Analytics & Data Mining
  • Mobile & Contactless Tools for Guests & Staff
  • Web Browser Platform Benefits & Deployment Options
  • Cloud Hosting & Security Considerations
  • Social Media Engagement & Direct Booking Tools
  • Rate & Yield Management Strategies
  • Integrated Operations Across Property Portfolio
  • Latest Maestro Modules & Tools
  • Tools & Services to Help with Staff On-Boarding
  • Comprehensive API and Integration Options
  • Credit Card EMV/3DS Updates and More!

   

  Maestro on Display
  Of particular interest to hoteliers will be Maestro’s Mobile Guest Engagement platform, featuring mobile check in, mobile pre-registration, mobile key, mobile check out, mobile post check-in/-out surveys, and mobile two-way text messaging with mobile guest service fulfillment and sentiment management via the Maestro Guest XMS platform. Also of interest will be Maestro Mobile Staff Operations, a rare combination of Mobile Housekeeping and Mobile Soft Check In with guest messaging that facilitates early check in so guests can post active charges before they can enter their rooms and receive text notifications when the room is ready and the mobile key is activated. Additionally, the company will showcase its Mobile Case and Incident Management through Guest XMS that enables staff to alert relevant departments via text with photos when furnishings, fixtures or equipment need attention and then assign a ticket to track the case through completion.
  
  To be unveiled at the show is Maestro’s NEW frontline user Tablet application featuring the latest addition to the Maestro web and cloud software ecosystem. With minimal training required, staff can get up to speed instantly on the software and begin using the system’s streamlined set of functions and features. Tablet gives staff mobile access to Maestro as well as via traditional desktop if desired, and it can be leveraged for curbside check in or for line-busting during high traffic check-in/-out times.
  
  “We can’t wait to meet with hoteliers and introduce our comprehensive portfolio of integrated solutions and mobile web apps designed to boost hotel efficiency and deliver a touchless guest experience by reducing or eliminating the need for physical contact,” Dehan said. “People will see how Maestro solutions can take the day-to-day operational pressure off staff and management, seamlessly sharing data at every point of contact to help them deliver uncompromising experiences with efficient staffing levels.”
  
  For more information on Maestro, visit www.maestropms.com.

   

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Macarena Lorenzini, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• Scotland’s Activity-Rich Crieff Hydro Family of Hotels Delivering Exceptional Guest Experiences Via Maestro All-In-One Cloud PMS (Apr 24, 2023)

  With seven properties centralized on a single database in a private cloud, Crieff Hydro is producing unified guest booking journeys and single guest itineraries, leveraging Maestro’s custom integrations and stellar support; Visit Maestro at the Independent Hotel Show Oct. 4-5, London in Stand 1510

   

  

  MARKHAM, ONTARIO, SEPTEMBER 22, 2022 — At Crieff Hydro Family of Hotels in Scotland, activities are at the heart of each guest experience. The portfolio spans seven properties across three regions, and features accommodations from 22 to 215 bedrooms. At the 900-acre Crieff Hydro alone, guests have more than 60 activities from which to choose with a distillery, two outdoor experiences (Glen’s Adventure Park and Loch Earn Watersports), a riding school, spa, and childcare center on site. To manage activities and build single guest itineraries across the independent multi-property portfolio, the hotel company turned to Maestro PMS. Today, the Ballachulish Hotel, Crieff Hydro, Isles of Glencoe Hotel, Kingshouse Hotel, Murray Park Hotel, Peebles Hydro, and The Park are leveraging Maestro’s front office, sales & catering, online booking engine, spa & activities, membership, and guest-engagement management (pre-registration and guest loyalty) software modules, and global leisure travelers have never been happier.
  
  “When we began looking for a property-management system, our management team did a deep dive of four of the industry’s leading providers,” said Nic Oldham, head of customer and commercial relations for Crieff Hydro Family of Hotels. “Maestro emerged as the preferred option across the board. Its web browser based platform can easily be accessed from anywhere and data exchanged quickly and securely between all our properties and the call center, all centralized in our own private cloud. With Maestro PMS, the pre-arrival experience is just as engaging as the on-site experience thanks to the guest itinerary functionality for booking activities. And their API to third-party CRM providers makes booking fast and efficient. Add to that Maestro’s exceptional service culture and customer support and we are quite pleased to be a Maestro user.”
  
  Maestro will be attending the Independent Hotel Show at Olympia London October 4 and 5, at stand 1510 in the Olympia National Hall. The company will display all the tools that make it the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups.

  
  Maestro is the only hospitality property-management system software company that offers an all-in-one, comprehensive Web browser or Windows solution with the option to host its Maestro Cloud Platform on-premises, in a private cloud, or cloud hosted. All environments support the latest mobile, contact-free, and web responsive technologies to enhance the digital guest and staff experience; with the added benefit of an extensive collection of open APIs to support more than 800 third-party integrations.
  
  “We are delighted that Crieff Hydro Family of Hotels is having such tremendous success managing their guests’ journeys and streamlining hotel operations with Maestro PMS,” said Warren Dehan, Maestro president. “We love working closely with clients like Crieff Hydro who demand more from their technology and help drive our innovation and services. Our team is looking forward to attending the conference in London, visiting with all our local clients in attendance and demonstrating how we are helping hoteliers – especially those challenged with not enough time or staff to manage operations in this new landscape – add more mobility for remote staff, on-the-go users, and guest self-serve environments with Maestro.”

  
  

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a single database, including mobile and contactless apps to support a digitalized guest journey as well as staff operations. Maestro’s sophisticated solutions empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience from booking to check out and everything in between. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Macarena Lorenzini, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

• Sunseeker, Florida’s Newest Waterfront Resort to Open in 2023 with Maestro PMS (Apr 24, 2023)

  Sunseeker, a wholly owned subsidiary of Allegiant Travel Co., says the Maestro all-in-one property-management system will enable it to stand out operationally as ‘one of the best hotels in the nation’

   

  

  MARKHAM, ONTARIO, AUGUST 16, 2022 — When the Sunseeker Resort Charlotte Harbor opens in 2023, Maestro PMS will be there to manage all needs of its guests from booking to check-out and beyond. The 785-room resort (including 189 Signature Sunsuites™) will occupy more than 22 waterfront acres adjacent to the Peace River on Florida’s Gulf Coast. As the preferred browser-based cloud and on-premises property-management system for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups, Maestro will equip the luxury resort with operations modules to streamline Front Office, Activities, Spa, Memberships, and Marina, as well as mobile modules to support Online Pre-registration, Spa intake forms and the Spa Provider Schedule.
  
  “Maestro immediately stood out as a business partner rather than a vendor,” said Paul Berry, vice president of hotel operations, sales and marketing at Sunseeker Resort Charlotte Harbor. “This was vital in the selection process as we were looking for a tech company that will grow and develop with us based on the needs of our guests and business. Maestro has the PMS functionality we need in one comprehensive platform and hosted in the cloud, along with access to contactless mobile tools for guests. Their ability to enhance their product, develop new functionality, and build new integrations that match our requirements will help us stand out operationally as one of the best hotels in the nation.”
  
  Megaresort with Memorable Experiences
  Sunseeker Resort Charlotte Harbor is the first resort property of Sunseeker Resorts, a wholly owned subsidiary of Allegiant Travel Company. The property will feature 60,000 square feet of meeting and conference space, 20 total dining options and bars, two pools, and retail outlets situated along a scenic harbor walk. A state-of-the-art fitness center and spa will be located on the third floor of the resort's main tower. In addition to its prime waterfront location, Sunseeker Resort Charlotte Harbor will boast a world-class 18-hole golf course exclusive to hotel guests.

  
  Maestro President Warren Dehan said one of the biggest challenges with opening a hotel in 2023 is the amount of technology needed — from infrastructure and networking to 50+ systems and triple that number in software integrations. Maestro has been working closely with Sunseeker Resort to move data faster and more efficiently through these channels, as well as supporting their proprietary custom needs through its extensive API collection.
  
  When the property opens, Maestro PMS will have interfaces to 21 peripheral property technologies, including GDS, Revenue Management, Sales and Catering, Point of Sale (f&b, retail, golf), Parking (gates, valet), Guest Services Requests, Door Locks, Energy Management, PBX/Voice Mail/Call Accounting, In-Room Entertainment, High Speed Internet Access, Housekeeping, Credit Card, Guest Surveys, Kiosk, Mobile App, and Back Office Accounting.
  
  “Maestro is delighted to have been selected as the PMS of choice for Florida’s largest master-planned hotel resort on the Gulf Coast,” Dehan said. “We are always willing to go the extra mile for our customers and customize our functionality to meet the distinct needs of our clients to match their standards, loyalty, and reporting needs. When this property opens next year, it will truly be ‘the place’ to sip, dip, play and stay.”

  
  

  About Maestro

  Maestro is the preferred Web Browser based cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, condo vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers a Web browser version (or Windows) complete with 20+ integrated modules on a true single database, including mobile and contactless apps to support a digitalized guest and staff journey from booking to checkout and everything in between. Maestro’s sophisticated solutions, with a collection of open APIs to 100s of 3rd party systems, empower operators to increase profitability, drive direct bookings, centralize operations, and engage guests with a personalized experience. For over 40 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 North American based Live support and education services to keep hospitality groups productive and competitive. Click here for more information on Maestro. Click here to get your free PMS Buying guide.

  About Sunseeker

  Opening in 2023, Florida's newest luxury resort located in Charlotte Harbor is the first resort property of Sunseeker Resorts, a wholly owned subsidiary of Allegiant Travel Company. Sunseeker Resort Charlotte Harbor occupies over 22 waterfront acres with 785 guestrooms, including 189 Signature Sunsuites™. Set upon the Peace River and Florida Gulf Coast, this premier resort offers 20 original dining and bar concepts, including six stand-alone restaurants and a multi-dining experience. Additional hotel amenities include a waterfront boardwalk, two unique rooftop and waterfront pool experiences, 60,000-square-feet of combined convention space, full-service spa and salon, a 7,100-square-foot state-of-the-art fitness center with four group exercise studios with specialty instructor lead classes, three retail and market shops, and an 18-hole championship level golf club exclusive to hotel guests only. The resort is conveniently located within a short drive of Punta Gorda, Fort Myers, Tampa, St. Petersburg-Clearwater, and Sarasota airports. For more information, visit www.SunseekerResorts.com. Follow us on Instagram: @Sunseekerresorts and like us on Facebook: @Sunseekerresorts.

  Media Contacts
  Barb Worcester, PRPro
  barbw@prproconsulting.com
  Macarena Lorenzini, Maestro PMS
  info@maestropms.com
   

  Maestro PMS
  65 Allstate Parkway, Suite 100
  Markham, ON L3R 9X1
  Canada
  1-888-667-8488
  info@maestropms.com
  www.maestropms.com

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