Shiji Group  

Connecting the global business of hospitality

Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

For more information, visit www.shijigroup.com

Brands: Infrasys Cloud POS, Shiji Enterprise Platform, Concept Spa & Golf, Shiji Distribution Solutions, IcePortal, Shiji Payment Solutions, MyCheck, Shiji Professional Services, ReviewPro

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• Kempinski Hotels and Shiji grow partnership Signing Global Master Service Agreement (Apr 07, 2023)

  Following many years of good relationships, Kempinski Hotels has agreed to expand the business partnership with Shiji to further enhance their technology solutions.

  Berlin, Germany. February 27, 2023 – Shiji, the global hospitality innovator, has announced that Kempinski Hotels signed a Global Master Service Agreement to strengthen their partnership and increase the number of Shiji solutions available to the luxury group.

  The leading luxury hotel group has been using Shiji products such as Shiji Distribution Solutions and Shiji ReviewPro for many years. With the expansion of the service agreement, the group is adding Shiji’s Infrasys Cloud POS to their hotel technology portfolio.  

  Shiji's Infrasys Cloud POS has been selected as one of Kempinski's preferred point-of-sale solutions because of its advanced features and capabilities, central management, cloud-based architecture, superior support and experience with global hotel brands. The hotel group’s intention of adding a cloud POS and benefiting from advanced support with Shiji is to optimize their staff’s hours with guests and increase overall service quality.

  “As a global luxury hotel group we want our teams to focus less on technology and more on our guests. We are here to ensure our guests have an excellent experience and look to exceed their expectations. To do that we need to find the right technology partners that have advanced solutions designed to improve the quality of workfor our associates so they in turn can increase the quality of work for our guests. Shiji’s Infrasys Cloud POS meets these criteria,” said Riko Van Santen, Chief Information Officer at Kempinski. 

  Infrasys Cloud POS is in use in many of the largest luxury hotel groups in the world and is known for its reliability and superior support.

  “We are honored to be selected by Kempinski Hotels again. This marks a new era for our partnership with the leading hotel group as we continue to explore ways to help our partners achieve their goals. Exceptional service and support have been the hallmarks of Shiji for decades. If Kempinski Hotels’ staff can be serviced well, we know they will have more time to service their guests.” said Kevin King, Chief Operations Officer at Shiji. 

  About Shiji 

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverageand retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Kempinski

  Created in 1897, Kempinski Hotels is Europe’s oldest luxury hotel group. Kempinski’s rich heritage of impeccable personal service and superb hospitality is complemented by the exclusivity and individuality of its properties. Today the Kempinski Group operates 82 hotels and residences in 36countries and currently has more than 26 prestigious projects under development around the globe. Each five-star hotel reflects the strength and success of the Kempinski brand without losing sight of its heritage; each one imbues the quality guests have come to expect from Kempinski while embracing the cultural traditions of its location. The portfolio comprises historic landmark properties, award-winning urban lifestyle hotels, outstanding resorts and prestigious residences. Kempinski is a founding member of the Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands”. www.kempinski.com www.ghadiscovery.com

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• Coast Hotels Selects Shiji's Online Reputation Management Solution to Drive Guest Satisfaction Across North America (Jun 07, 2023)

  ATLANTA, Georgia, April 19, 2023 – Shiji Group, a leading hospitality technology partner, announced today that it has installed its online reputation management platform Shiji ReviewPro across 16 Coast Hotels properties and 8 restaurants in North America. Coast Hotels is a leading Canadian hotel brand with properties across British Columbia, Alberta, Saskatchewan, Yukon, Alaska, Washington State, California, and Hawaii.

  With the addition of Shiji ReviewPro, Coast Hotels will have the necessary tools to provide exceptional service and further improve their guests’ experience. Shiji ReviewPro's innovative technology, global footprint, commitment to client support and training, and integration capabilities make it the ideal partner for Coast Hotels to build on their already-strong reputation and grow their business. The platform provides the Coast Hotels team with insights into guest feedback and helps them respond to reviews in real-time, resulting in improved guest satisfaction and loyalty.

  "We are excited to partner with Shiji and leverage their expertise in guest feedback management to drive guest satisfaction and build our brand," said Brigitte Diem-Guy, Vice President of Revenue Strategies & Communication at Coast Hotels. "Shiji ReviewPro allows us to understand our performance and guest satisfaction levels across our properties, even before the guest arrives, to ensure we are providing the best possible experience."

  "As we continue to grow our presence in North America, we are excited to partner with Coast Hotels to help drive their growth through guest satisfaction," said Kevin King, Chief Operating Officer of Shiji Group. "Shiji ReviewPro is an ideal solution for hotel brands that are committed to exceptional service and guest satisfaction, and we are proud to be Coast Hotels' partner of choice."

  Coast Hotels plans to expand the use of Shiji ReviewPro solution across several additional properties by the end of 2023.

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  
  About Coast Hotels

  ‍Each Coast Hotel property is as unique as the destinations they are located in, yet they all have something in common: friendly service and our always pleasant amenities. Coast Hotels offers properties throughout British Columbia, Alberta, Saskatchewan, the Yukon, Alaska, California, Hawaii, and Washington State in cities large and small. As one of North America’s fastest-growing hotel brands, Coast Hotels owes its continued expansion to its friendly service, prime locations, value, and guest satisfaction. Coast Hotels owns and franchises hotels under the Coast Hotels brand and manages hotels on both a Coast Hotels branded and independent basis.

• Fletcher Hotels partners with Shiji to enhance guest experience with cloud-based property management system (Jun 07, 2023)

  Berlin, Germany. March 2, 2023 – Fletcher Hotels, the independent Dutch hotel chain with 110 properties, is partnering with global hospitality technology innovator Shiji to bring advanced cloud-based property management solutions to its hotels. Shiji Enterprise Platform PMS solution will enable Fletcher Hotels to streamline operations and improve efficiency while enhancing the overall guest experience.

  The partnership with Shiji Group aligns with Fletcher Hotels' commitment to enhancing the guests’ stay through innovative technology solutions. By implementing Shiji Enterprise Platform across their properties, the platform was built to cater for multi-property groups and chains.

  With over 1,200 API endpoints, Shiji Enterprise Platform offers an 'API-everything' approach that makes data easily accessible for integrations, custom applications, and full customization to meet each customer's specific needs. This enterprise-focused approach enables easy configuration from a global, regional, or brand level, with updates distributed across the estate based on a centralized set of standards. The solution also allows for guest personalization by managing unique global guest profiles across an entire hotel portfolio thanks to an AI-based match-and-merge technology, providing customers with cleaner guest profiles and hotel staff with more accurate preference data.

  "We are excited to be partnering with Shiji and implementing Shiji Enterprise Platform across our properties,"said Pauline Kaptein, Digital Director at Fletcher Hotels. "We strongly believe that this solution will help us improve our operations and provide an even better experience for our guests."

  "We are proud to be partnering with Fletcher Hotels, a leading hotel chain committed to delivering exceptional guest experiences," said Wolfgang Emperger, Senior Vice President for Europe, Africa, and the UK at Shiji. "We look forward to working with Fletcher Hotels and delivering innovative technology solutions that exceed their expectations."

   

  About Shiji

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail, and entertainment industries. Shiji's product suite includes hospitality technology platforms, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998, Shiji has over5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels internationally, 200,000 restaurants, and 600,000 retail outlets.

  For more information, visit: www.shijigroup.com

   About Fletcher Hotels

  A long-standing Dutch company, Fletcher Hotels is the largest hotel chain in the Netherlands, with 110 hotels. The properties are all unique and situated in the most attractive locations in the Netherlands. Fletcher’s hotels are located particularly in forests, on the coast and near nature reserves or amusement parks. As well as accommodation,the hotels provide various facilities such as fully equipped wellness resorts,football pitches, bowling alleys and tennis courts and a range of modern restaurant concepts including De Kromme Dissel, which was awarded a Michelin star in 2021 for the 50th year in succession.

• Ruby Hotels Implements Shiji Enterprise Platform as PMS Across the Group to Streamline Operations and Enhance Guest Experience (Jun 07, 2023)

  Berlin, Germany. March 1, 2023 – Shiji, the global hospitality technology innovator, has announced that Ruby Hotels has successfully implemented Shiji Enterprise Platform (PMS) across all properties. The collaboration aims to enhance the guest experience and improve operational efficiency by streamlining IT maintenance and security.

  Ruby Hotels, recognized for its lean luxury design and great guest service, has built the group around the philosophy of being smart with space, streamlining processes and digitising systems, to save costs for the hotels and guests.

  Shiji Enterprise Platform, built from the ground up with a multi-property architecture, was designed to enhance efficiencies for groups and chains, especially across multiple countries. Functionalities such as advanced security and privacy management, process automations, group guest profile management made the platform ideal for the group. Other features such as central management and configuration, allows the group to open hotels faster, reduces workload for on-property teams so they can concentrate on the guests and strengthen customer loyalty, moving other tasks to group level.

  "We are excited to partner with Shiji and implement Shiji Enterprise Platform in our hotels, it supports our lean luxury model and gives us more ways to optimise the guest journey. Shiji's solutions contribute to our efforts to digitise the guest experience and streamline our operations. With the growth that is already in play for the group, we needed a system that can deal with new hotel openings and fits our geographical roadmap. Shiji is set-up for that." said Fabian Zellinger, Vice President Corporate Development, Systems & New Ventures of Ruby Hotels.

  Ruby Hotels has implemented Shiji Enterprise Platform across all their hotels in Austria, Germany, Switzerland, Netherlands, and the UK. The new hotels in Ireland, and Italy are also being equipped with Shiji Enterprise Platform, an important aspect of the platform is scalability and being able to bring a new hotel live in a matter of hours instead of days.

  "Working with such an innovative groupas Ruby Hotels is really an honour for us. The fast growth of the group combined with a true vision for hospitality and using technology as a solution to bring even better service and luxury to the guest is visionary. At Shiji we see technology as the vehicle to enable hotels deliver better guest experience sand Ruby Hotels really does that.” Said Wolfgang Emperger, Senior Vice President for Europe, Africa, and the UK & Ireland region at Shiji Group.

  About Shiji 

  Shiji is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food andbeverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. For more information, visit www.shijigroup.com.

  About Ruby

  The Munich-based Ruby Group under the leadership of founder and CEO Michael Struck is breaking new ground with itsLean Luxury philosophy. With a lean organisational structure and concentrationon the essentials, Ruby succeeds in creating a contemporary, affordable form ofluxury for modern, cost and style-conscious customers.

  Founded in 2013, the Group already operates 15 Ruby hotels, with a further 21 hotels under construction or in the planningphase. Ruby is expanding into Asia with the joint venture Ruby Asia, founded in 2018. Ruby also offers Ruby Workspaces in Munich, Hamburg, Dusseldorf, Amsterdam and Vienna – perfectly equipped workplaces and a creative atmosphere with access to an inspiring office community. Financially strong partners support Ruby’s expansion. ECE Group; the Austrian Soravia Group; Franger Investment, a German family office; Ocean Link, a private equity fund; the entrepreneur Michael Hehn, and Michael Struck jointly hold the company shares.

• Shiji Completes 200th Hyatt Hotel Installation on Infrasys Cloud Point-of-Sale in Orlando, FL (Jun 07, 2023)

  ATLANTA, Georgia, December 12, 2022 – Shiji Group has announced that the 200th installation of Shiji's Infrasys Cloud point-of-sale recently went live at Hyatt Regency Orlando International Airport in Orlando, Florida. Shiji and Hyatt originally began working together in 2019 after Hyatt selected Shiji’s Infrasys Cloud product to power systems at food and beverage outlets at select Hyatt properties.

  Hyatt was seeking an alternative cloud-based POS solution which could be scaled across the globe. Infrasys Cloud quickly became an option of choice for Hyatt due to its global brand footprint, user-friendly interface, hardware versatility, and local service options.

  “The continued implementation of Shiji’s Infrasys Cloud at Hyatt properties is part of our vision to advance care for colleagues, customers, guests and owners through safe, scalable, reliable and easy to use technology solutions,” said Christine Shaughnessy, Vice President, Global Hotel Operational Services, Hyatt. “The flexibility and connectivity of Infrasys Cloud teamed with its advanced integration capabilities streamline our hotels’ food and beverage operations and enhance the overall colleague and guest experience.” 

  Infrasys Cloud is considered one of the most flexible and efficient point-of-sales systems on the market today, capable of working with virtually any hardware, improving operational efficiency, and providing a better experience for guests. 

  “We’re proud of our ongoing work with Hyatt, supporting the company with our industry-leading Infrasys Cloud system. Our strategic relationship is driven by listening and implementing continuous improvements to our product and support teams. This way, Hyatt colleagues can spend less time worrying about technology and more time caring for guests,” said Kevin King, Chief Operating Officer of Shiji Group. 

  The term “Hyatt” is used for convenience to refer to Hyatt Hotels Corporation and/or one or more its affiliates.

  

  

  

  

  About Shiji Group

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

  For more information visit: shijigroup.com.

  About Hyatt Hotels Corporation

  Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of September 30, 2022, the Company’s portfolio included more than 1,200 hotels and all-inclusive properties in 72 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Residence Club®, Hyatt Place®, Hyatt House®, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Hyatt Centric®, and Caption by Hyatt; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt™, and JdV by Hyatt™; and the Inclusive Collection, including Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Vivid Hotels & Resorts®, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services.

  For more information, please visit www.hyatt.com.

• Shiji to power POS technology for American Liberty Hospitality (ALH) in the United States (Jun 07, 2023)

  ATLANTA, Georgia, November 2,2022 – Shiji announced today that its product Infrasys Cloud Point-of-Sale (POS) has gone live at one of American Liberty Hospitality biggest properties in Houston, Texas.  

  The American company decided to deploy Shiji Infrasys, a leading food & beverage enterprise solution provider of cloud point-of-sale for hospitality businesses across the globe, at Staybridge Suites Houston Galleria Area, a 318-room dual-branded Holiday Inn Express & Staybridge Suites located minutes from several local destinations.

  American Liberty Hospitality needed a robust solution that was proven to work in large hotels and across multiple properties and chains. Training of staff and support are critical elements in large hotels where high standards of service are expected by the guests. A strong POS solution helps provide service with minimal interruption to guests.  

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  “Infrasys is a POS provider that has given ALH an opportunity of using multiple modes of support. The fact Shiji has a great relationship with other enterprise hotel companies was helpful, but it was really their cloud-based technology and excellent support that helped us make this choice,” said Jason Kaminski, Regional Director of Food & Beverage of American Liberty Hospitality.

  ‍After careful review Shiji’s Infrasys was selected for its cloud-based architecture, complete feature set and the service and support quality that the company is known for. Infrasys is one of the most versatile and efficient point of sale systems on the market today, capable of working with virtually any hardware, improving management systems and providing a better experience for guests.

  “We’re honored to be working with American Liberty Hospitality. As one of the nation’s largest hotel operators we know how critical service and support is. We’re in the hospitality industry and we strive to service our customers the same way they service their guests.” added Dan Bell, Senior Vice President of Shiji Americas.

  About Shiji

  Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platform, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more.  

  Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 23 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.  

  For more information, visit: www.shijigroup.com

  About American Liberty Hospitality

  American Liberty Hospitality is a family owned and operated, hotel management and development company. Led by owners Nick & Vicki Massad, we are incredibly passionate about all aspects of the hospitality industry. Our focus is always on people; the guests we’re privileged to serve, the team members who make that possible, and the investors we’re proud to partner with.  

  Our senior management at the corporate level average 20 plus years of tenure with ALH and our hands-on approach to daily operations yields tangible, positive results.  

  As hotel operators at our core, ALH has also been very successful at developing new construction projects for many years.

  For more information visit: https://amliberty.com/

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